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OPTUS STEADILY WINNING LARGE BUSINESS CONTRACTS

2 May 2005

Optus announced today it had increased its portfolio of corporate and government clients over the2004/05 financial year. The deals Optus executed strengthened its position as one of Australia’s leading telecommunicationsproviders to the corporate and government sectors and a major challenger to the incumbent. New contract wins and major resigns for Optus Business over the last 12 months have included:IBM, the Health Insurance Commission, Hills Industries, Queensland Department of Transport, StGeorge Bank, Suncorp-Metway, Affinity Health, Fosters, Air Services Australia, WA Government,NSW Health, BP, Toll Holdings, PMP, Medibank, CSC, Mayne, Nestle and components of Tranche1 and 2 of the Victorian Government’s TPAMS project. John Simon, Acting Managing Director of Optus Business, said the number of organisations usingOptus services was significant. “These wins demonstrate our innovative approach to providing converged solutions and greaternetwork performance to our customers – we are not just competing on price,” Mr Simon said. “Also, approximately 50 percent of our new business wins are managed services offerings -highlighting that we are getting significant traction in the services market.” Mr Simon said trends in Optus Business continued to be negative revenue growth in voice telephonyoffset by growth in data and IP and managed and professional service. This was seen in Optus’ Q3results announcement and was consistent with industry trends. “Our customers have a range of business interests: they want access to quality networks and expecthigh levels of customer service. That is why we conducted a customer satisfaction survey throughoutthe year to assess our ability to deliver these – the survey indicated we are achieving both of these ata very high level,” he said. “We are also expecting the customer experience to enhance following our organizational realignmentwhich kicks off in May. Optus Business will be expanding to include business mobile sales andmarketing capabilities giving us greater opportunities to develop and deliver a truly integrated fixedand mobile proposition to our business customers.” Note to Editor:
  • Optus fourth quarter results are for January to March 2005.
  • The SingTel Group’s full year financial results will be announced on Thursday, 5 May 2005.
Media contact: Luisa Ford, Optus Corporate Affairs – Tel: (02) 9342 5045

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