Adverse Change Register

12/03/26 - Consumer 
Optus Prepaid Mobile

Change to Unlimited Data Day Add-on

From 23/03/26, the price of the Unlimited Data Day Add-on will increase from $5 to $6.

This Add-on is available to purchase on the following Optus Prepaid plans: Optus Flex Plus, Optus Flex Plus Casual, Optus Flex Plus Traveller, Optus Prepaid Epic Data and Optus Prepaid Epic Value.

This change will be updated in the Prepaid Mobile Service Standard Pricing Table on or before 23/03/26, and you can review that document for more information.

23/02/26 - Consumer 
Optus Network Trial

The Optus Network Trial will close on 25/03/26

This plan was available to new customers joining Optus for the first time and have not had a service with Optus or taken the 7 day trial in the past. From 19 July 2024, this plan was available to new and existing customers who do not currently have an Optus mobile service and in the past 6 months have not taken the 7 day trial, and will no longer be available from 25/03/26.

15/09/25 - Consumer 
Optus Prepaid Mobile

Changes to Roaming Add-ons available to customers on Optus Flex Plus, Optus Flex Plus Casual

From 15/9/25, the $5 and $35 International Roaming Add-ons will be withdrawn from sale.

Change to Roaming Add-ons available to customers on Optus Prepaid Epic Data and Optus Prepaid Epic Value

From 15/9/25, the $20 Data Roaming Add-on will be withdrawn from sale.

These changes will be updated in the Prepaid Mobile Service Standard Pricing Table on or before 15/9/25, and you can review that document for more information.

18/06/25 - Consumer 
Optus Sport

Changes to the Optus Sport terms and conditions

From 19 July 2025, changes will be made to the Optus Sport terms and conditions.

The updated version of the Optus Sport T&Cs enables Optus Sport to assign and novate its rights and/or obligations under the Optus Sports T&Cs to a third party. The changes set out when and how these rights can be exercised by Optus Sport, identify the notice periods that Optus Sport will provide to you when exercising these rights, and also identify the protections that we will make available to you in the event that we take certain actions.

The updated version of the Optus Sport T&Cs can be found here.

28/03/25 - Consumer 
Optus Prepaid Mobile and Prepaid Mobile Internet

Changes to Vouchers on Optus Prepaid and Prepaid Mobile Internet plans

From 28/4/25, changes will be made to the recharge vouchers that are available to purchase from participating retail outlets for redemption on various Optus Prepaid and Prepaid Mobile Internet plans.

From this date, the only recharge vouchers available to purchase will be for $13, $39, $49, $59, $180 and $350, and all other voucher amounts will be removed from sale. 

Any vouchers purchased prior to 28/4/25 can be redeemed until the relevant expiry date.

These changes will be updated in the Prepaid Mobile Service Standard Pricing Table and the Prepaid Mobile Internet Service Standard Pricing Table on or before 28/4/25, and you can review that document for more information.

28/03/25 - Consumer 
Optus Prepaid Mobile

Changes to Optus Flex Plus

From 28/4/25, changes will be Optus Flex Plus plans to:

• increase recharge amounts as follows: $12 to $13; $35 to $39; $45 to $49; $55 to $59; $160 to $180; $320 to $350;
• remove the 5GB AutoRecharge bonus offer on 28 day recharge options; and
• include low balance autorecharge as standard for all autorecharges.

These changes will be updated in the Prepaid Mobile Service Standard Pricing Table on or before 28/4/25, and you can review that document for more information.

Changes to Optus Flex Plus Casual

From 13/5/25, changes will be made to Optus Flex Plus Casual plans to increase recharge amounts as follows: $12 to $13; $35 to $39; $55 to $59; $100 to $180;

These changes will be updated in the Prepaid Mobile Service Standard Pricing Table on or before 13/5/25, and you can review that document for more information.

From 28/4/25, the voucher prices will also be increasing and you will receive the updated inclusions from this date. These changes will be included in the Prepaid Mobile Service Standard Pricing Table on or before 28/4/25, and you can review that document for more information.

06/02/25 - Consumer and SMB 
Optus Postpaid Mobile, Postpaid Mobile Broadband, Standalone Home Phone & Internet, 4G Home Internet and, 5G Home Internet

From 10/03/25, the card payment processing fee will be increasing to 0.358% (incl GST) and the POST billpay payment processing fee will be increasing to $3.72 (incl GST).

Please see optus.com.au/payments for more information.

03/09/24 – Consumer 
Optus Prepaid Mobile and Prepaid Mobile Internet

Changes to Vouchers on Optus Prepaid and Prepaid Mobile Internet plans

From 17/10/24, changes will be made to the recharge vouchers that are available to purchase from participating retail outlets for redemption on various Optus Prepaid and Prepaid Mobile Internet plans.

From this date:

• the only recharge vouchers available to purchase will be for $12, $20, $35, $45, $55, $100, $160 and $320, and all other voucher amounts will be removed from sale;
• if a removed voucher amount is only available on an Optus Prepaid plan as a voucher-only recharge, that recharge will no longer be available to purchase; and
• if a removed voucher amount is also available on an Optus Prepaid plan to purchase via other channels (such as online and via My Optus app), customers can continue to purchase that recharge amount via those other channels.

Any vouchers purchased prior to 17/10/24 can be redeemed until the relevant expiry date.

These changes will be updated in the Prepaid Mobile Service Standard Pricing Table and the Prepaid Mobile Internet Service Standard Pricing Table on or before 17/10/24, and you can review that document for more information.

02/07/24 – Consumer 
Optus Prepaid Mobile

Changes to Optus Prepaid Epic Value

On 6/08/24, changes will be made in relation to Epic Value plans that will:

• decrease the recharge expiry period on certain recharges as follows:  from 21 days to 14 days for the $12 recharge; and from 42 to 35 days for the $35, $45 and $55 recharges; and

• remove the following recharge options: $15, $20, $70, $100 and $200.

These changes will take effect from a customer’s first recharge on or after 6/08/24 when the changes will be made. Customers will be unable to recharge with removed options on or after 6/08/24. Any recharges which are not expired on 6/08/24 will not be impacted.  

These changes will be updated in the Prepaid Mobile Service Standard Pricing Table from 6 August 2024, which you can view for more information.

20/05/24 – Consumer and SMB 
Operator-Assisted Directory Services - 124Yes SMS

From 23/05/2024, SMS functionality for Optus 124Yes service will no longer be available.

As a result, you will be unable to SMS 124Yes (124937) for directory services. Calling 124Yes will continue to be available, however you will be unable to request an SMS when speaking to an operator.

The 1223 National Directory Assistance line will continue to be available on Mobile and Fixed lines.

If you are unable to call, further support may be available at https://www.accesshub.gov.au/

20/11/23 - Consumer and SMB 
Optus Prepaid Mobile

Changes to $5 Unlimited Data Day Add-on 

On 1/12/23, expiry of the $5 Unlimited Data Day Add-on (which is available to purchase on selected Prepaid plans) will change from 11.59pm local time on the date following purchase to 24 hours from the time of purchase.  The Add-on may take up to 15 minutes to activate following purchase.  

This change will be updated in the Prepaid Mobile Service Standard Pricing Table from 1 December 2023, which you can view for more information.

20/04/23 - Consumer and SMB 
Optus Postpaid Mobile

International "pay as you go" (PAYG) rate increase

From 24/04/2023, Optus will be changing the international calling "pay as you go" (PAYG) rates for 131 destinations on Postpaid mobile plans with PAYG functionality. 

This change will impact the international PAYG rates only and will not impact current international calling plan inclusions and add-ons. 

This change will be updated in the 'Appendix J – Mobile International, Inmarsat and Iridium Call Charges' on 24/04/2023, which you can view for more information.

06/02/23 - Consumer and SMB 
Australia Post billpay – Payment processing fee change

From 27/03/22, any bills paid in-person via Australia Post will incur a payment processing fee of $3.00 incl. GST (previously $2.86 incl. GST).

We recommend that you pay your bills via automatic payments to avoid additional payment processing charges.

This change will be updated in our Standard Form of Agreement Pricing Table documents from 27/03/2023 which you can view for more information or you can visit www.optus.com.au/payments to learn more about how to pay your bill.

21/12/22 - Consumer and SMB 
Optus Postpaid Mobile

Consumer Thuraya Satellite Service is closing

From 31/12/2022, the Thuraya Satellite for Optus Consumer services is closing. This means, from this date, you will be unable to use your phone to make and receive satellite calls.

To check if the Optus mobile network is now available in your area, go to optus.com.au/coverage

This change has been updated in the ‘Appendix Y – Value Added Services’ 21/12/2022, which you can view for more information.

07/09/22 - Consumer and SMB 
Optus Postpaid Mobile

Changes to your Postpaid mobile video streaming data inclusions

On 14/10/2022, a change will be implemented that will remove Mobile TV and Music streaming add ons and/or plan inclusions from select Optus Postpaid and Mobile Broadband plans. 

From 14/10/2022 these value add services and/or plan inclusions are being withdrawn from market and will be no longer be available.  The data usage from these services on the Optus mobile network will now use the data included in your Optus mobile or mobile broadband plan. These services include Netflix, Stan, ABC iview, ABC KIDS iview, iHeartRadio, Spotify and Optus Sport.

This change will be updated in the ‘Appendix Y – Value Added Services’ 14/10/2022, which you can view for more information

04/04/22 - Consumer and SMB 
Optus Prepaid Mobile

Changes to your international calling inclusions on Flex 5G plans

On 9/5/22, a change will be implemented that will remove the 300 minutes of included international calls from Optus Flex 5G $14, 7 day and $28, 14 day plans.

Customers recharging on these plans on or after 9/5/22 will no longer get access to the 300 minutes of included international calls.

This change will be updated in the Prepaid Mobile Service Standard Pricing Table from 9 May 2022, which you can view for more information.

10/01/22 - Consumer and SMB 
Australia Post billpay – Payment processing fee change

From 03/03/22, any bills paid in-person via Australia Post will incur a payment processing fee of $2.86 incl. GST (previously $1.75 incl. GST).

We recommend that you pay your bills via automatic payments to avoid additional payment processing charges.

This change will be updated in our Standard Form of Agreement Pricing Table documents from 03/03/2022 which you can view for more information or you can visit www.optus.com.au/payments to learn more about how to pay your bill.

07/12/21 - Consumer 
Optus Prepaid Mobile

Changes to your Prepaid video streaming data inclusions

On 19/01/2022, a change will be implemented that will remove MyVideo data inclusions for use on video streaming from Optus Prepaid plans. This change impacts customers on the Epic Data and My Prepaid Ultimate Plus plans.  

Customers recharging on the Epic Data and My Prepaid Ultimate Plus plans on or after 19/01/2022 will no longer get access to MyVideo data for video streaming content, with effect from their recharge date. This means that streaming video on Netflix, Stan, ABC iView, ABC Kids and ABC ME will use customers’ MyData allowance.

This change will be updated in the Prepaid Mobile Service Standard Pricing Table from 7 December 2021, which you can view for more information. 

04/08/21 - Consumer 
Optus Prepaid Mobile

Changes to your premium SMS usage credit limit

On 30/08/2021, there will be a change implemented that modifies your credit limit for premium SMS usage. An example of premium SMS usage is sending a text to a “19” short code for TV voting, promotions and competitions.

After this date, the credit limit for premium SMS usage for all new and existing customers will default to $200 per month. If you already have a limit below $200, no changes will be made to your service. If you currently have a limit above $200, it will be reduced to $200 per month for future usage of premium SMS.

This change will be updated in Appendix Y from 04/08/2021 which you can view for more information.

21/12/20 - Consumer and SMB 
Optus Postpaid Mobile, Postpaid Mobile Broadband

Changes when moving to a rate plan with a lower monthly access fee

On 18/01/21, there will be a change implemented that modifies the way you are billed if you change your rate plan to a cheaper option.

Before this date, if you changed your rate plan to one with a lower monthly access fee you could choose to receive the new plan straight away and receive a pro-rated charge for your new plan as well as a pro-rated credit for the unused portion of the old plan.

From 18/01/21, if you change your rate plan to one with a lower monthly access fee it will be future dated to commence at the start of your next bill cycle. You can choose to start the new plan earlier and receive the new plan inclusions straight away however you will be required to pay the old plan’s monthly access fee until the beginning of your next bill cycle.

This change will be updated in the Consumer & SMB Terms on 18/01/21 which you can view for more information.