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$30 SIM
Starter Kit

SIM starter Kit: $30 $5 Offer ends 29th Sep 17

ACTIVATE ON A PLAN THAT SUITS YOU BEST

WHY OPTUS PREPAID?

PREPAID FAQs

  • How to check my prepaid balance and data usage?

    You can check your prepaid credit, balance, expiry date and data usage via My Optus App or SMS 'menu' to 9999. Learn more

  • Can I change or move between prepaid plans?

    SMS the number '4' to 9999 to change your prepaid plan or call Care 1300 737 252. Learn more
    You can change your plan via SMS and is free to use in Australia 24/7. The best time to change your plan is when you're out of credit, your credit is expired or is about to expire.

  • How to add, change or remove prepaid AutoRecharge?

    Optus AutoRecharge is an online service that will enable you to register your credit card and set up automated recharges for your Optus Prepaid service. To use AutoRecharge you'll need a valid credit or debit card. More information on AutoRecharge can be found here.

  • Can I tether from my service?

    No, data free audio music streaming does not include tethering of any kind.

  • Can I keep my number when switching to Optus prepaid?

    Yes! Transferring a phone or service number between phone companies is called 'porting'. The following steps summarise what needs to happen if you want to keep your number and transfer it to Optus.

    1. Head to optus.com.au/activate and have your new Optus Prepaid SIM & some ID handy
    2. Find the Optus SIM number located on your SIM or your SIM card holder
    3. Enter Your Details and be sure they match the details of your current Mobile Service Provider's record
    4. Select Keep Your Number when you've reached the Your Number section in Step 3 and enter your mobile number
    5. Make sure you provide us authority to contact your current Mobile Service Provider and arrange the transfer

    If you've already activated your SIM card and have been allocated a new number, you won't be able to replace the new number with your old number.

    Need help transferring your number over?
    For Prepaid activations call 1300 737 252

    How long does the porting transfer take?
    You can request to transfer to us online at any time; however a number will only 'physically' switchover during the times/days shown below. So if you make a request outside of these hours, your service will remain active with your existing provider until the next business day and then switchover. Switching normally occurs within about 20 minutes, but can take up to 4 hours during these times.

    Monday - Friday:

    08:00AM - 08:00PM

    What will it cost?
    Sometimes if you cancel a contract with another service provider early, they may charge you a fee. Be sure to check with your existing provider as Optus is not liable for any fees incurred as a result of you transferring your service from another carrier.

  • How do I recharge my prepaid mobile phone?

    There are many ways you can recharge your prepaid mobile phone service such as online (using a prepaid voucher, credit/debit card, internet banking transfer or PayPal.), Otherwise download the My Optus App it's our favourite way to recharge! Learn more

  • What is data free music streaming about?

    If you're an Optus Prepaid customer on an eligible plan, you can enjoy data free music streaming through the following mobile apps: Google Play Music, iHeartRadio, Pandora and Spotify until 16 July 2017.

    Although streaming music from these apps won't use your included data, you need to have some data or MyCredit in your balance for the apps to work.

    To check if you're on an eligible plan, type your Prepaid mobile number into the eligibility checker on optus.com.au/prepaidmusic

  • How will music be streamed through my single service?

    Our streaming service has been designed to not exceed 512 Kbps. This speed is for single usage on your service, to enable you to stream audio music data free through the included mobile music service apps.

Still have questions?

  • The Nitty Gritty

    FAIR GO POLICY APPLIES.

    General: Mobile phone is network locked. For unlocking fees see optus.com.au/unlock. No rainchecks.

    Express Delivery: For orders placed before 1pm on weekdays, to metro areas within Australia.

    Usage Alerts: Are sent to you in real time although delays may occur from time to time. You should not rely solely on the alert service to monitor your usage. To get up to speed with your balance, free SMS the keyword BAL to 9999 or download the My Optus app.

    4G Coverage: Coverage will vary based on your type of 4G device, location and other factors. See optus.com.au/coverage

    Compatibility: If you bring your own device, make sure it's not locked to other networks and is compatible with the Optus network. See optus.com.au/compatibility

    MUSIC STREAMING DATA FREE
    Offer ends 28/01/18. Streaming services subject to change at any time. Song downloads, data tethering, video content, non-music content such as album art, ads, authentication & app analytics are excluded and will incur data charges. Streaming services may require paid subscription fees & may not have apps available on all mobile operating systems. For daily plans streaming will trigger a day's usage. You must have a positive MyCredit or data balance to access data free music streaming. Add Ons will not extend your recharge expiry or use of data free music streaming. SIM Card Activation: Must be redeemed by 28/01/18 in order to receive the offer.

    PREPAID ULTIMATE PLUS Extras Credit and Extras Credit Add Ons: Can be used for selected premium SMS services, standard international calls and messages from within Australia, and standard calls, SMS and data while roaming overseas. Non-standard international calls will be charged at different rates. See optus.com.au/prepaidint for details. Credit used while roaming cannot be used for MMS, and will be charged at standard rates which can be found at optus.com.au/travel. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Exclusions apply to some premium SMS services - see optus.com.au/prepaidplans for details. Expires in 28 days or on next recharge, whichever is earlier. Add Ons: are used before the same usage type in your plan recharge (e.g. a $10/1.5GB MyData Add On will be used before any remaining data in your standard recharge inclusions). Extras Credit Add Ons: If you recharge with an Extras Credit Add On before it expires, the inclusions in each Add On will roll over (e.g. if you recharge with a $10 Extras Credit Add On before an earlier $10 Extras Credit Add On expires, those Add On inclusions will roll over). MyData Add Ons: May only be purchased online at optus.com.au/recharge or via the My Optus app. You must be within your recharge expiry period to purchase a MyData Add On. MyData Rollover: Unused included MyData will roll over to next recharge as MyData Rollover, and will continue to rollover, if you recharge before your credit expires. MyData Rollover is limited to 10GB. If you accrue over 10GB of MyData Rollover you will forfeit any data over that limit. MyData Rollover will be used after any MyData you have on your current recharge. Unlimited Standard International Calls: Available with $40+ recharges on Prepaid Ultimate Plus. Excludes premium/special/satellite/overseas toll-free numbers and video calls. International destinations are mainland China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Korea, UK, & USA. International Calls Offer: From 03/07/17 to 28/01/18, $40 recharges will also include unlimited standard calls to Canada, France, Germany, Ireland and Sweden. $50+ recharges will include unlimited standard calls to all the destinations listed above as well as to Bangladesh, Indonesia, Pakistan, South Africa and Vietnam. Calls to other destinations and non-standard calls are deducted from included Extras Credit, see optus.com.au/prepaidint for rates. SIM Card Activation: Must be redeemed by 28/01/18 in order to receive these offers.

    PREPAID ULTIMATE PLUS OFFER
    Customers who activate a SIM onto Prepaid Ultimate Plus and recharge $40 or more from 3 July 2017 until 29 October 2017 will receive double the standard data inclusion on their first recharge only. Double data may take up to 24 hours to be applied. Double data will expire at the same time as that recharge, unless data rollover applies. Excludes SIM swaps and Optus Postpaid to Prepaid customers. Limit of once per customer. Data will revert to standard inclusion on subsequent recharges. Not to be used in conjunction with any other data offer.

    MY PREPAID LONG EXPIRY $10 and $20 recharge offer: Customers who recharge $10 and $20 on My Prepaid Long Expiry by 28/01/18 will get 45 and 90 days expiry respectively. $10 recharge value is not available after 28/01/18. $20 recharges made after 28/01/18 will have 14 days expiry. MyCredit Rollover: Unused MyCredit will rollover to the next recharge up to $500 if you recharge before your credit expires. You will lose all your MyCredit if you don't recharge before credit expiry. If you recharge over $500 you will forfeit any MyCredit over that limit. SIM Card Activation: Must be redeemed by 28/01/18 in order to receive the offer.

    PREPAID DAILY MAXIMISER Days end at 11:59pm local time. All for use in Australia. Fair Go Policy applies.
    The $2 Daily Level is charged on the first outbound standard national call, SMS, MMS, Voicemail, music streaming or data use each day. Some phones are set to seek data automatically, and this will cause the first Daily Level to be charged. Please check your phone settings. If you use more than the included data in the $2 Daily Level, for a further $2 Daily Level charge, we'll auto charge you another 512MB data (total of 1.5GB/$4) to use in the day. Roaming and non-standard calls and usage will be charged at different rates from your MyCredit. International usage will be charged at different rates from your International Credit (on $30+ recharges) followed by your MyCredit. International Credit: When you recharge with $30 or over, you will receive an amount equal to 10% of your recharge which can be used for international calls and messages. International Calls: Non-standard calls from your included International Credit or your included MyCredit will be charged at different rates. See optus.com.au/prepaidint for details. SIM Card Activation: Must be redeemed by 05/10/17 in order to connect to this offer.