$30 SIM Starter Kit

$30

$30 SIM Starter Kit

SIM starter Kit: $30

ACTIVATE ON A PLAN THAT SUITS YOU BEST

WHY OPTUS PREPAID?

PREPAID FAQs

  • How to check my prepaid balance and data usage?

    You can check your prepaid credit, balance, expiry date and data usage via My Optus App or SMS 'menu' to 9999. Learn more

  • Can I change or move between prepaid plans?

    SMS the number '4' to 9999 to change your prepaid plan or call Care 1300 737 252. Learn more
    You can change your plan via SMS and is free to use in Australia 24/7. The best time to change your plan is when you're out of credit, your credit is expired or is about to expire.

  • How to add, change or remove prepaid AutoRecharge?

    Optus AutoRecharge is an online service that will enable you to register your credit card and set up automated recharges for your Optus Prepaid service. To use AutoRecharge you'll need a valid credit or debit card. More information on AutoRecharge can be found here.

  • Can I tether from my service?

    No, data free audio music streaming does not include tethering of any kind.

  • Can I keep my number when switching to Optus prepaid?

    Yes! Transferring a phone or service number between phone companies is called 'porting'. The following steps summarise what needs to happen if you want to keep your number and transfer it to Optus.

    1. Head to optus.com.au/activate and have your new Optus Prepaid SIM & some ID handy
    2. Find the Optus SIM number located on your SIM or your SIM card holder
    3. Enter Your Details and be sure they match the details of your current Mobile Service Provider's record
    4. Select Keep Your Number when you've reached the Your Number section in Step 3 and enter your mobile number
    5. Make sure you provide us authority to contact your current Mobile Service Provider and arrange the transfer

    If you've already activated your SIM card and have been allocated a new number, you won't be able to replace the new number with your old number.

    Need help transferring your number over?
    For Prepaid activations call 1300 737 252

    How long does the porting transfer take?
    You can request to transfer to us online at any time; however a number will only 'physically' switchover during the times/days shown below. So if you make a request outside of these hours, your service will remain active with your existing provider until the next business day and then switchover. Switching normally occurs within about 20 minutes, but can take up to 4 hours during these times.

    Monday - Friday:

    08:00AM - 08:00PM

    What will it cost?
    Sometimes if you cancel a contract with another service provider early, they may charge you a fee. Be sure to check with your existing provider as Optus is not liable for any fees incurred as a result of you transferring your service from another carrier.

  • How do I recharge my prepaid mobile phone?

    There are many ways you can recharge your prepaid mobile phone service such as online (using a prepaid voucher, credit/debit card, internet banking transfer or PayPal.), Otherwise download the My Optus App it's our favourite way to recharge! Learn more

  • What is data free music streaming about?

    If you're an Optus Prepaid customer on an eligible plan, you can enjoy data free music streaming through the following mobile apps: Google Play Music, iHeartRadio, Pandora and Spotify until 16 July 2017.

    Although streaming music from these apps won't use your included data, you need to have some data or MyCredit in your balance for the apps to work.

    To check if you're on an eligible plan, type your Prepaid mobile number into the eligibility checker on optus.com.au/prepaidmusic

  • How will music be streamed through my single service?

    Our streaming service has been designed to not exceed 512 Kbps. This speed is for single usage on your service, to enable you to stream audio music data free through the included mobile music service apps.

Still have questions?

  • The Details

    Fair Go Policy applies

    Coverage: With 3G devices, you can access our 3G (UMTS 2100 MHz / 900 MHz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 MHz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.

    Compatibility: If you bring your own device, make sure it's not locked to other networks and is compatible with the Optus Network. To learn more, visit optus.com.au/compatibility

    Usage Alerts: Are sent to you in real time although delays may occur from time to time. You should not rely solely on the alert service to monitor your usage. To get up to speed with your balance, free SMS the keyword BAL to 9999 or download the My Optus app.

    Recharge vouchers: Must be redeemed by the offer end date in order to receive the offer.

    Premium SMS: Premium SMS (PSMS) within your Extras Credit or Extras Credit Add On enables you to send an SMS to vote or enter competitions by calling or texting a ‘19’ short code that is either 6 or 8 digits long. Excludes content purchases such as: Mobile ringtones, Mobile wallpaper, Online games, Chat services, Horoscopes, Subscription services, Age-restricted content, News, sports and weather updates, Music and video clips. The categories of premium SMS may change from time to time and we reserve the right to add or remove number ranges from any category set out above in accordance with those changes.

    Express Delivery: For orders placed before 1pm on weekdays, to metro areas within Australia.

    OPTUS PREPAID EPIC DATA Streaming Data: Requires positive MyData balance to access. Expires at the end of your recharge period or on your next recharge, whichever is earlier. Streaming services subject to change and may not have apps available on all mobile operating systems. Content such as ads, authentication and app analytics are excluded and will be deducted from any MyData balance you have. Tethering and downloads not permitted. Extras Credit: Expires within 28 days or on next recharge, whichever is earlier. To be used for selected premium SMS services, roaming (excluding MMS) while overseas in selected destinations or international calls and messages from within Australia. Non-standard international calls will be charged at different rates. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Exclusions apply to some premium SMS services - see optus.com.au/prepaidplans for details. For details of rates, go to optus.com.au/prepaidint and optus.com.au/travel. Data Rollover: Rollover unused included MyData up to a max of 50GB if you recharge before expiry. If you accrue over 50GB of MyData Rollover you will forfeit any data over that limit. MyData Rollover will be used after any MyData Add On, MyData or MyData Bonus allowances you may have on your current recharge. Unlimited Standard International Calls: Excludes premium/special/satellite/overseas toll-free numbers and video calls. International destinations are Canada, mainland China, France, Germany, Hong Kong, India, Ireland, Japan, Malaysia, NZ, Singapore, South Korea, Sweden, UK and USA. International Calls Offer: Until 03/02/19, $50+ recharges will also include up to 200 minutes (charged per minute) of standard calls to Argentina, Bangladesh, Brazil, Brunei, Cambodia, Colombia, Czech Republic, Egypt, Finland, Greece, Hungary, Indonesia, Iran, Italy, Jordan, Kuwait, Laos, Lebanon, Mexico, Pakistan, Paraguay, Philippines, Poland, Puerto Rico, Romania, Saudi Arabia, Spain, Sri Lanka, Taiwan, Thailand, Turkey, UAE, Uruguay, Venezuela and Vietnam. Expires within 28 days or on next recharge, whichever is earlier. Excludes premium/special/satellite/overseas toll-free numbers and video calls. Calls to other destinations and non-standard calls are deducted from included Extras Credit, see optus.com.au/prepaidint for rates.

    VMA Bonus Data Offer VMA customer must retain their MSN to obtain this offer. Bonus data applies to first recharge $30+ only and may take up to 72 hours to be applied and will expire at the same time as that recharge unless data rollover applies. Excludes SIM swaps. All for use in Australia within 28 days. Fair Go Policy applies.

    OPTUS PREPAID EPIC VALUE Extras Credit Add Ons: To be used for selected premium SMS services, roaming (excluding MMS) while overseas in selected destinations or international calls and messages from within Australia. Non-standard international calls will be charged at different rates. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Exclusions apply to some premium SMS services - see optus.com.au/prepaidplans for details. For details of rates, go to optus.com.au/prepaidint and optus.com.au/travel. MyData Add Ons: Used before any remaining MyData in your standard recharge inclusion. May only be purchased at optus.com.au/recharge or via the My Optus app. You must be within your recharge expiry period to purchase a MyData Add On. Extras Credit Add Ons and MyData Add Ons: If you recharge with the same Add On before it expires, the inclusions in that Add On will roll over (e.g. if you recharge with a $10 Extras Credit Add On before an earlier $10 Extras Credit Add On expires, those Add On inclusions will roll over). Data Rollover: Roll over unused included MyData up to a max of 50GB if you recharge before expiry. If you accrue over 50GB of MyData Rollover you will forfeit any data over that limit. MyData Rollover will be used after any MyData Add On, MyData or MyData Bonus allowances you may have on your current recharge.

    OPTUS PREPAID LONG EXPIRY MyCredit Rollover: Unused MyCredit will rollover to the next recharge up to $500 if you recharge before your credit expires. You will lose all your MyCredit if you don't recharge before credit expiry. If you recharge over $500 you will forfeit any MyCredit over that limit. Add Ons: Used before your MyCredit balance.

    MY PREPAID DAILY PLUS The $2 Daily Level is charged on the first outbound standard national call, SMS, MMS, Voicemail, streaming or data use each day. Some phones are set to seek data automatically, and this will cause the first Daily Level to be charged. Please check your phone settings. If you use more than the included data in the $2 Daily Level, we'll auto charge you another $2 for 524MB data (total of 1GB/$4) to use in the day. In addition to your daily usage charge (if applicable), international, roaming and non-standard calls and usage will be charged at different rates from your MyCredit. Extra Data Purchase: Data will expire at the end of the day of purchase. Extra data can only be purchased once the daily data max is reached.