Q. I am currently on another Prepaid plan and would like to change to My Prepaid Ultimate. How do I do this?
A. You can change your Prepaid rate plan by SMS: Text ‘4’ to 9999 and follow the prompts.
Q. How long will my recharge last on My Prepaid Ultimate?
A. If you have recharged $30 or above, your recharge will expire in 28 days unless data rollover applies.
Q. How is data charged?
A. Data is charged in per KB increments.
Q. What happens if you recharge after your current data balance or recharge has expired?
A. Once a data balance or recharge has expired, data rollover will not apply and all current data balances will be lost.
Q. What happens if my MyData Rollover balance reaches 15GB?
A. You can continue to recharge once your MyData Rollover balance reaches 15GB, however any new data in your MyData Rollover balance will be forfeited e.g. you currently have 14GB and recharge with $30 and use none of the included 2GB that month. The next time you recharge $30 you will have 15GB in your MyData Rollover balance (you will have forfeited 1GB of the 2GB you got on your last recharge) and 2GB in your MyData balance from your new recharge.
Q. Where in my balance will I see data that has rolled over?
A. You’ll see your recharge data as “MyData” and any data you’ve rolled over will appear as “MyData Rollover” in your balance.
Q. What’s the data free music streaming offer about?
A. If you’re an Optus Prepaid customer on an eligible plan with data or MyCredit on your balance, you can enjoy data free music streaming through the following apps: Google Play Music, Guvera, iHeartRadio, Pandora and Spotify until 16 July 2017.
Q. What Prepaid plans is it available on?
A. Data free music streaming is available on these plans: My Prepaid Ultimate, My Prepaid Daily Plus, My Prepaid Ultra, My Prepaid Ultra Plus, My Prepaid Daily, Optus Prepaid Social 4G Ready, Optus Prepaid Cap, Turbo Cap Bonus, Turbo Cap Plus, New Turbo Cap Plus, Super Cap by Optus, Crew Cap and $2 Days 4G Ready. This offer is not available on My Prepaid Long Expiry or My Prepaid Mobile Broadband.”
Q. What apps can I get data free music streaming on?
A. The included apps are Google Play Music, Guvera, iHeartRadio, Pandora and Spotify.
Q. How can I use my data free music streaming?
A. Your data free audio music streaming is for your single usage, through the included mobile music service apps only (at launch: on Google Play Music, Guvera, iHeartRadio, Pandora and Spotify).
Q. Can I tether from my service?
A. No, data free audio music streaming does not include tethering of any kind.
Q. How will music be streamed through my single service?
A. Your streaming service has been designed to not exceed 512 kbps. This speed is for single usage on your service, to enable you to stream audio music data free through the included mobile music service apps.