Q. What countries can I call with the international calls offer?
A. The ten selected countries are China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Korea, UK and USA.
Q. What happens if I would like to call other countries?
A. You can call other countries that are not part of the offer by simply using the Extras Credit included in recharges that are $30 and above on My Prepaid Ultimate. To check calling rates for other countries, head to optus.com.au/prepaidint.
Q. When does the international calling offer end?
A. The offer is valid on all My Prepaid Ultimate recharges of $40 or more until 30 October 2016.
Q. Can I make calls to the ten selected countries from anywhere?
A. The unlimited standard international calls offer is valid for calls made from within Australia. You can use the included Extras Credit for roaming or calls made from outside of Australia.
Q. How will the standard international calls offer appear on my recharge balance?
A. When you check your balance you will see your unlimited standard international calls to ten selected countries under “MyTalk Selected Intl” in your balance.
Q. Who is eligible for the 1GB bonus data offer?
A. Any customers on My Prepaid Ultimate who activates a $30 SIM Starter Kit or recharges $30+ before 30 October 2016 will be eligible to receive 1GB bonus data.
Q. Will the bonus data roll over?
A. The 3 GB data (2GB standard included data and 1GB bonus data) included in a $ 30 recharge on My Prepaid Ultimate will roll over if you recharge before expiry.
Scenario: For example, say you activated onto My Prepaid Ultimate using a $30 SIM Starter Kit and received a total of 3GB data but only used 2 GB of that data in the 28 day expiry period , leaving 1GB remaining . If you recharge before $30 before your current recharge expires , your remaining 1GB will go into your MyData Rollover and the 3GB you receive on your new recharge will go into MyData in your balance
Q. Why is Guvera being removed?
A. Due to recent changes in the marketplace that are outside of our control Guvera will no longer be available to customers and will no longer be part of our data free music streaming offer effective immediately. But fear not, music lovers, you can still stream your favourite artists and songs via Google Play Music, iHeartRadio, Pandora and Spotify.
Q. What’s the data free music streaming offer about?
A. If you’re an Optus Prepaid customer on an eligible plan with data or MyCredit on your balance, you can enjoy data free music streaming through the following apps: Google Play Music, iHeartRadio, Pandora and Spotify until 16 July 2017.
Q. What Prepaid plans is the music offer available on?
A. Data free music streaming is available on these plans: My Prepaid Ultimate, My Prepaid Daily Plus, My Prepaid Ultra, My Prepaid Ultra Plus, My Prepaid Daily, Optus Prepaid Social 4G Ready, Optus Prepaid Cap, Turbo Cap Bonus, Turbo Cap Plus, New Turbo Cap Plus, Super Cap by Optus, Crew Cap and $2 Days 4G Ready. This offer is not available on My Prepaid Long Expiry or My Prepaid Mobile Broadband.”
Q. What apps can I get data free music streaming on?
A. The included apps are Google Play Music,, iHeartRadio, Pandora and Spotify.
Q. I’m on an older plan, can I still get the data free music streaming offer?
A. Yes, but you will need to be on one of the eligible Prepaid plans. Also, make sure you’ve recharged your plan’s minimum recharge amount so you don’t miss out.
The included plans are My Prepaid Ultimate, My Prepaid Daily Plus, My Prepaid Ultra, My Prepaid Ultra Plus, My Prepaid Daily, Optus Prepaid Social 4G Ready, Optus Prepaid Cap, Turbo Cap Bonus, Turbo Cap Plus, New Turbo Cap Plus, Super Cap by Optus, Crew Cap and $2 Days 4G Ready
If you’re not sure which plan you’re on, check if you can stream music data free by typing in your Prepaid mobile number into the eligibility checker on optus.com.au/prepaidmusic.
Q. How can I use my data free music streaming?
A. Your data free audio music streaming is for your single usage, through the included mobile music service apps only (at launch: on Google Play Music, iHeartRadio, Pandora and Spotify).
Q. How will music be streamed through my single service?
A. Your streaming service has been designed to not exceed 512 kbps. This speed is for single usage on your service, to enable you to stream audio music data free through the included mobile music service apps.
Q. How will I know if I get data free music streaming or not?
- Check your credit balance via the My Optus app or by texting MENU to 9999. If you see “MyMusic Selected Apps” in your balance, you can stream music data free
- Make sure you’re on one of the eligible plans that offer data free music streaming
Q. Can I stream music data free if I tether my Prepaid phone to my laptop, tablet or additional phone?
A. No. Data free music streaming isn’t available on any kind of tethering or WiFi hotspots. If you use your phone to stream music and tether it to another device, , it will use your included mobile data.
Q. Can I stream music data free when I’m overseas?
A. No. The offer is only for use in Australia. You will be charged roaming rates for data used with any music app overseas.
Q. Why do I need some data or MyCredit to get data free music streaming?
A. Although music streaming is data free for eligible Optus Prepaid customers, you still need some data or MyCredit in your balance to use the music apps. Also some functions within the apps will incur data charges including song downloads, mobile and mobile broadband WiFi hotspots, video content, non-music audio content and other data sent by streaming services such as analytics, advertisements and album art.
Q. Why have I used data from my balance when all I’ve done is streamed music on my favourite participating apps?
A. There are some functions within the apps that are excluded from the offer and do use data. These include:
- Video streaming
- Non-music content, like album artwork displayed on screen, and advertisements
- Downloading songs
- Any analytics sent from the music provider to understand the your music style or usage
- Use of third party apps like Sonos which will use your included data
Q. Will data free music streaming trigger a day on daily plans?
A. Yes. Streaming music will trigger a day, however once you have triggered that day, music streaming will be data free until the end of that day.
Q. bought a MyData Add On, why am I still using data when I stream music?
A. Only full recharges give you data free music streaming. MyData Add Ons alone aren’t enough to give you the offer.
If you’re within a recharge period and run out of data, purchasing a MyData Add On will give you data free music streaming as long as you’re within your full recharge expiry. This is because you need at least some data to use the apps.
Once your recharge has expired, any music streaming will use data from your MyData Add On.
Here’s an example
- You buy a $30 recharge on My Prepaid Ultimate on 3 May, 2016 giving you access to data free music streaming for 28 days.
- On 28 May, 2016 you’ve used up all your data before your recharge expires.
- Because you need a little data to access the participating apps any time you use them, you buy a $5 MyData Add On giving you 500MB to use over 14 days.
- The MyData Add On will enable you to access data free music streaming for 3 more days - for the 3 days left that your $30 recharge is active.li>
- After those 3 days, you’ll still have whatever data is left from the Add On until it expires, however streaming music will use your included data until you purchase your next full recharge.
Q. When does the data free music streaming end?
A. Data free music streaming will be available on eligible recharges until 16 July, 2017
Q. If I go onto the web site of any of the music providers will that also be data free?
A. No. If you stream music via the web sites of the music providers on your phone, this will use your included data. Remember, data free music streaming is only available via the selected music provider mobile phone apps only.