Q. What countries can I call with the new international calls offer?
A. The ten selected countries are China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Korea, UK and USA.
Q. What happens if I call Japan before 4 July?
A. If you call Japan prior to the 4 July 2016 you will be charged the international rate to Japan out of your Extras Credit see optus.com.au/prepaidint.
Q. What happens if I would like to call other countries?
A. You can call other countries that are not part of the offer by simply using the Extras Credit included in recharges that are $30 and above on My Prepaid Ultimate. To check calling rates for other countries, head to optus.com.au/prepaidint.
Q. When does the offer end?
A. The offer is valid on all My Prepaid Ultimate recharges of $40 or more until 30 October 2016.
Q. Can I make calls to the ten selected countries from anywhere?
A. The unlimited standard international calls offer is valid for calls made from within Australia. You can use the included Extras Credit for roaming or calls made from outside of Australia.
Q. Are there any connection fees for the calls?
A. No. You will not be charged any connection fees out of your Extras Credit or recharge inclusions for calls included in the offer.
Q. What is included in the unlimited standard international calls offer?
A. The unlimited calls can be used for standard international calls made from within Australia. Calls made from outside Australia, premium services and video calls are excluded.
Q. What happens if my next recharge is less than $40?
A. If you recharge under $40, you will not receive the unlimited standard international calls offer for the duration of that recharge.
Q. Do the unlimited standard international calls roll over?
A. No. The unlimited standard international calls last 28 days, like your recharge, and do not roll over to your next recharge, including where you do not recharge, or your next recharge is less than $40.
Q. How will the standard international calls offer appear on my recharge balance?
A. When you check your balance you will see your unlimited standard international calls to ten selected countries under “MyTalk Selected Intl” in your balance.
Q. What’s the data free music streaming offer about?
A. If you’re an Optus Prepaid customer on an eligible plan with data or MyCredit on your balance, you can enjoy data free music streaming through the following apps: Google Play Music, Guvera, iHeartRadio, Pandora and Spotify until 16 July 2017.
Q. What Prepaid plans is it available on?
A. Data free music streaming is available on these plans: My Prepaid Ultimate, My Prepaid Daily Plus, My Prepaid Ultra, My Prepaid Ultra Plus, My Prepaid Daily, Optus Prepaid Social 4G Ready, Optus Prepaid Cap, Turbo Cap Bonus, Turbo Cap Plus, New Turbo Cap Plus, Super Cap by Optus, Crew Cap and $2 Days 4G Ready. This offer is not available on My Prepaid Long Expiry or My Prepaid Mobile Broadband.”
Q. What apps can I get data free music streaming on?
A. The included apps are Google Play Music, Guvera, iHeartRadio, Pandora and Spotify.
Q. How can I use my data free music streaming?
A. Your data free audio music streaming is for your single usage, through the included mobile music service apps only (at launch: on Google Play Music, Guvera, iHeartRadio, Pandora and Spotify).
Q. Can I tether from my service?
A. No, data free audio music streaming does not include tethering of any kind.
Q. How will music be streamed through my single service?
A. Your streaming service has been designed to not exceed 512 kbps. This speed is for single usage on your service, to enable you to stream audio music data free through the included mobile music service apps.