Upcoming Family Mobile Plan Changes
Thank you for choosing Optus. We’re committed to continually improving our network and services for our customer’s needs as technology evolves.
What’s changing?
From 5 October 2026, we will be retiring our Optus Family Mobile Plans.
This will impact new and existing customers in the following ways:
- From 20 July 2026, you will no longer be able to purchase a new Optus Family Mobile Plan.
- Existing Family Mobile Plan customers can recontract with a new handset and add new Family SIMs and/or Kids SIMs to their Family Mobile Plan up until 30 September 2026. From this date, customers will no longer be able to do this.
- From 5 October 2026, each individual SIM associated with a Family Mobile Plan ($165 Primary SIM, $0 Family SIMs and $29 Kids SIMs) will be moved onto an in market mobile plan.
What plans are impacted?
From 5 October 2026, the $165 Optus Family / Optus Plus Family Mobile Plans will be retired. Each individual SIM that is associated with an Optus Family Plan – including the primary SIM, each $0 Optus / Optus Plus Family SIM added to the plan and each $29 Optus Kids/Optus Kids Plus SIM added to the plan – will be moved to an in-market $60 Small Optus Choice/Choice Plus plan.
The table below shows exactly what's changing including discounts that will be applied to the monthly price of the plans to which impacted services are moved. Customers who are impacted by these changes have been notified using the contact details we hold.
|
Current service |
New service |
Pricing |
Data allowance |
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The Optus Family/Optus Plus Family Plan includes a Primary SIM and up to three $0 Family SIMs. Customers can also add up to four $29 Kids Plans for $29 per month per plan. |
New plan to which service will be moved from 5 October 2026 |
Current monthly price (excluding any discounts customer receives) |
New monthly price (including ongoing discount provided as part of migration) * |
Current monthly data (excluding any bonus data the customer receives) |
New monthly data (including any new bonus data provided as part of migration) |
|
$165 Primary SIM The Primary SIM for all Optus Family Plans is a $165 SIM. |
The primary SIM on a $165 Optus Family Plan will be moved to a $60 Small Optus Choice Plus or Choice Plan |
$165 per plan |
$45 (including ongoing $15 discount) per plan |
320GB per plan Shares with $0 Family SIMs and $29 Kids Plans
|
110GB (including 50GB ongoing bonus data) per plan |
|
$0 Family SIMs Customers can add up to a maximum of three $0 Family SIMs to their Optus Family Plan. |
Each Optus Family SIM service will be moved to a $60 Small Optus Choice Plus or Choice Plan
|
$0 per Family SIM |
$45 (including ongoing $15 discount) per plan |
0GB per plan Shares the 320GB provided with the $165 Optus Family Plan
|
110GB (including 50GB ongoing bonus data) per plan |
|
$29 Kids SIMs Customers can add up to a maximum of four $29 Kids SIMs to their Optus Family Plan for $29 per SIM per month. |
Each $29 Optus Kids SIM will be moved to a $60 Small Optus Choice Plus or Choice Plan
|
$29 per Kids SIM |
$35 (including ongoing $25 discount) per plan |
0GB per plan Shares the 320GB provided with the $165 Optus Family Plan
|
60GB per plan |
*This discount is ongoing and will be available until withdrawn.
Where can I find Customer Support?
If you’re looking for support around what your options are, or have any questions you wish to ask us, please reach out by messaging us 24/7 in My Optus app or calling us on 133 937. For business inquiries, please call 133 343 or contact your Account Manager.
We understand that life can throw unexpected things your way, so if you’re experiencing financial hardship, please visit our Payment Assistance page for information on how we can assist you through this.
We also recognise that some customers may be facing a sensitive or vulnerable situation, such as the loss of a loved one, health issues, or domestic violence that can inhibit your ability to process payments. If you are in a situation like this, Optus provides an Optus Specialist Care team who are dedicated to keep you connected, maintain your privacy and support you in any way they can.