FAQ: How do I enter the Promotion and what do I get?

Every time you spend $30 or more in one transaction on an Optus Prepaid Mobile plan during the promotional period (9/08/23 – 28/11/23), whether it is an activation, a manual recharge, or an auto recharge (like with Flex or Flex Plus) you will be eligible to get 3 instant prizes.

Step 1: If you have not opted out of receiving marketing messages from Optus, you will be sent an SMS after the payment confirming you’re eligible and asking if you want to receive 3 instant prizes (see below for customers who have opted out of marketing). You will need to SMS “YES” to 7777 to be sent these prizes. You will then get an SMS containing a short description of 3 prizes chosen at random from the prize pool totalling over $50 million. This means you could win a car, TV, headphones, free coffee, discount for the ICONIC and more.

Step 2: You have the choice to keep the 3 prizes you have or to swap them all (once only) for another 3 random prizes. To swap, SMS “SWAP” to 7777, or to keep, SMS “KEEP” to 7777.  If you don’t reply at all, we’ll assume that you are keeping the prizes and will send you three separate SMS with information on claiming each prize. 

Note that you only have 24 hours from receiving the SMS with the first 3 prizes to choose to swap.  Once prizes are swapped, they may not be swapped back, swaps are final. You can only choose to swap your prizes once and must swap all three prizes.
 

FAQ: I have opted out of receiving marketing messages from Optus. Can I enter the competition?

If you have opted out of receiving marketing messages from Optus, you will not receive the instant reward SMS. To receive the message, simply send the word ‘YES’ to 7777 within 7 days of making an eligible transaction. We’ll then send you an SMS containing a short description of 3 prizes chosen at random from the prize pool totalling over $30 million. You then have the choice to keep the 3 prizes you have or to swap them all (once only) for another 3 random prizes. To swap, SMS “SWAP” to 7777, or to keep, SMS “KEEP” to 7777.  If you don’t reply at all, we’ll assume that you are keeping the prizes and will send you three separate SMS with information on claiming each prize. 

Note that you only have 24 hours from receiving the SMS with the first 3 prizes to choose to swap.  Once prizes are swapped, they may not be swapped back, swaps are final. You can only choose to swap your prizes once and must swap all three prizes.

Remember, each time you spend $30 or more in one transaction on an Optus Prepaid Mobile plan, you’ll need to SMS ‘YES’ to 7777 so you can receive the instant prize message.

To find out how you can check your marketing preferences, click here.
 

FAQ: I have a Flex subscription plan or AutoRecharge set up - how do I enter?

If you’re on a Flex subscription plan or have AutoRecharge set up, you will receive the offer message on the first day of your new plan period once a payment of $30 or more has been confirmed. These messages are sent out between 10am and 8pm to customers opted into receiving Optus marketing. If you have opted out of receiving Optus marketing, you can send “YES” to 7777 within 7 days of payment confirmation to opt-in to the promotion (this will be a one-time only opt-in and will need to be done each time payment is confirmed if you want to participate in the promotion for subsequent eligible transactions).
 

FAQ: I would like to change my subscription to a $30 plan or higher to participate – how do I do this?

You will need to change your Optus Flex subscription plan via My Optus app.

1. Open the App and click on Plan from the menu at the bottom of the screen
2. Click on Update plan and you will see all the options available.
3. Select a plan where payment will be $30 or more so you are eligible to enter Win More. Click on Choose this plan.
4. Click Next to confirm your choice and accept the T&Cs.
5. Your changes will be confirmed, and you can close the screen

FAQ: I have an Optus Flex Plus plan and have AutoRecharge set-up how do I enter?

If you’re on a Flex Plus plan and have AutoRecharge set up, you will receive the offer message on the first day of your new plan period once a payment of $30 or more has been confirmed. These messages are sent out between 10am and 8pm to customers opted into receiving Optus marketing. If you have opted out of receiving Optus marketing, you can send “YES” to 7777 within 7 days of payment confirmation to opt-in to the promotion (this will be a one-time only opt-in and will need to be done each time payment is confirmed if you want to participate in the promotion for subsequent eligible transactions).
 

FAQ: I swapped my prizes and want to swap back, can I?

Unfortunately, once prizes have been swapped, they can’t be swapped back so make sure you weight up the options.
 

FAQ: I have deleted or can’t find the SMS that included my prizes, can you resend them?

Yes, SMS the word 'VOUCHER' to 111 and your prize SMS messages will be resent to you. The SMS response usually takes 15 minutes but can take up to 72 hours in some circumstances. If you haven't received the SMS within 72 hours, please contact us.

The best way to get in contact with us is via Optus Messaging available 24/7 in My Optus app. Alternatively, call us on 133 937  Mon - Fri: 8am - 8pm, Sat: 9am - 5pm.

FAQ: I work for Optus, or someone in my family works for Optus, can I enter?

Employees (and their immediate family members) are not eligible to enter. This includes Optus and any agencies/companies directly associated with the conduct of this promotion. For full details read the terms and conditions.

FAQ:  I have won a major/high value prize, what happens next?

Major value prizes include:

• Suzuki Swift GL Auto
• $10,000 Webjet E-Gift Card
• $10,000 The Iconic E-Gift Card
• $5,000 Cash
• $5,000 Prezzee Smart eGift Card
• $5,000 Webjet E-Gift Card
• $5,000 The Iconic E-Gift Card

To deliver your prize, we need to validate your win and confirm your current address to arrange delivery. We will contact you via your mobile number within 5 days to complete this. If you have a question on your prize, you can email us at prepaidwin@optus.com.au

If you have won a cash prize, we will need you to confirm your bank details to transfer the funds to. If you have won a gift card, we will need to confirm your current email address to send the digital gift card to.

Please consult the terms & conditions for individual prizes to discover the specification, claim by dates and expiry and use by dates where applicable.

High value prizes include:

• Interflora - Year of Flowers
• York Fitness T600 Treadmill
• $1,000 Bikes Online Gift Cards
• $1,000 Klook Travel Voucher
• $1,000 Cash
• $1,000 The Iconic E-Gift Card
• $1,000 Webjet E-Gift Card
• TCL Google TV
• Apple iPad Air
• TCL 420L Top Mount Fridge
• Dyson V8 Vacuum
• York Fitness Rowing Machine
• York Fitness C410 Exercise Bike
• Apple Watch Series 8
• Byron Bay Lay-Z Spa
• Ziggy BBQ & Stand
• $500 Klook E-Gift Card
• $500 Prezzee Smart E-gift Card
• $500 The Iconic E-Gift Card

For prizes that require delivery, we need to validate your win and confirm your current address. For the major prizes and some of the high value prizes we will contact you via the mobile number that won the prize within 5 business days to complete this.

For all other prizes, to claim your prize email prepaidwin@optus.com.au and include your prize code <unique code>, name, delivery address and email. We’ll confirm delivery details within 5 business days.

If you have won a gift card or gift voucher, we will need to confirm your current email address to deliver the digital gift card. How to claim details will be outlined in the prize confirmation SMS.

If you have a question on your prize, you can email us at prepaidwin@optus.com.au

Please consult the terms & conditions for individual prizes to discover the specification, claim by and expiry dates where applicable.

FAQ:  THE ICONIC $30 off $150, $50 off $200 and $75 off $300 prizes

What are THE ICONIC discount prizes?
This prize is a discount on selected full priced items featured on THE ICONIC website. The discount requires a minimum spend as stated in the SMS.

How do I use THE ICONIC prize?
Once you've accepted THE ICONIC prize you will receive a code by SMS. Enter the code at the website checkout page. For further information, please see the full T&Cs.

I've won two (2) THE ICONIC discount prizes; can I use them both at the same time?
No, only one voucher code may be used per transaction. If you want to use another voucher code, you must make another transaction at the stated minimum spend on qualifying items.

When does THE ICONIC prize need to be claimed and used?
The last day to use THE ICONIC discount prize is 30 June 2024
 

FAQ:  Groupon $10 off a $50+ spend prize

What is the Groupon prize?
This prize is a $10 discount on a $50+ Groupon spend when purchasing a deal voucher at Groupon.com.au or via the Groupon App - to be applied to one single voucher deal.

How do I claim my Groupon prize?
You will receive a code by SMS. Enter the code at the website checkout page. The discount will be applied to one single Groupon voucher deal subject to the minimum spend requirement. For further information, please see the full T&Cs .

I've won two (2) Groupon prize codes, can I use them both at the same time?
No. Only one code may be used per transaction.

When does the Groupon prize need to be claimed and used?
The last day to use Groupon discount prize code is 30 June 2024
 

FAQ:  Readly subscription

What is the Readly prize?
The Readly subscription prize consists of one (1) subscription with unlimited access to over 6,000 magazine titles available on the Readly App for a period of six (6) consecutive weeks.

Once the six-week subscription is complete, you may continue to subscribe to Readly by cancelling your subscription and resubscribing.

How do I claim my Readly 6-week subscription prize?
You will receive a code by SMS. Visit http://au.readly.com to enter your code and start your subscription. For further information, please see the full T&Cs .

I've won two (2) Readly prizes, can I use them both?
No, the Readly prize is limited to one subscription per person, feel free to share the second with a friend.

When does the Readly prize need to be claimed and used?
The last day to claim your Readly prize is 30 June 2024.
 

FAQ:  Uber $10 prize

What is the $10 UBER Prizes?
The prize is a $10 Uber Voucher which may be used on Uber Ride or Uber Eats services via the UBER App.

Can I use my Uber Voucher prize on UBER Ride and UBER Eats at the same time?
Yes, the voucher will appear in both the Uber Ride and Uber Eats Apps and the balance will be updated across both Apps upon redemption when partially used.

How do I claim my UBER prize?
You will receive a unique link by SMS which you click on to add to your Uber wallet.  Alternatively, navigate to your Uber Wallet in the app and using the + voucher code function add the code included at the end of the link eg: https://r.Uber.com/#code#

I've won two (2) Uber prizes, can I use them both at the same time?
Yes, add them to your Uber Wallet using the + voucher code function.

When does the UBER prize need to be used by?
The last day to add the prize code to the App is 31 March 2024

FAQ:  Hey You $5 prize

What are the $5 Hey You Prizes?
The prize is a $5 Hey You Credit which may be used to purchase drinks and food on the Hey You App.

How do I claim my Hey You prize?
You will receive a code by SMS, which you need to add to the Hey You App. If you do not have the Hey You App, please download it from the App or Google Play Store and register. To add the credit to your account, navigate to the menu and click on Redeem Code, enter the code, and click redeem.

I've won two (2) Hey You prizes, can I use them both at the same time?
Yes, add them to your Hey You account in the App.

When does the Hey You prize need to be used by?
The last day to add the prize code to the App is 31 March 2024.
 

FAQ:  $50 Costume Box prize

What is the $50 Costume Box Prize?
This prize is a $50 voucher code which may be used at www.costumebox.com.au

How do I use the $50 Costume Box prize?
Once you've accepted the $50 Costume Box prize you will receive a code by SMS. Enter the code at the website checkout page. For further information, please see the full T&Cs.

I've won two (2) $50 Costume Box prizes; can I use them both at the same time?
No, only one code may be used per transaction. If you want to use another voucher code, you must make another transaction.

When does the $50 Costume prize need to be claimed and used?
The last day to use Costume Box voucher code is 30 June 2024
 

FAQ:  Costume Box $20 off $60 prize

What is the Costume Box $20 off $60 Prize
This prize is a $20 off a minimum spend of $60 at www.costumebox.com.au

How do I use the $20 off $60 Costume Box prize?
Once you've accepted the $20 off $60 Costumer Box prize you will receive a Code by SMS. Enter the code at the website checkout page. For further information, please see the full T&Cs on the promotional website.

I've won two (2) $20 off $60 Costume Box prizes; can I use them both at the same time?
No, only one code may be used per transaction. If you want to use another voucher code, you must make another transaction.

When does the $20 off $60 Costume Box prize need to be claimed and used?
The last day to use Costume Box voucher code is 30 June 2024
 

FAQ:  iSUBSCRIBE $10 prize

What is the $10 iSubscribe Prize?
The prize is a $10 voucher which may be used to subscribe to a digital or print magazine at www.isubscribe.com.au

How do I use the $10 iSubscribe prize?
Once you've accepted the $10 iSubscribe prize you will receive a code by SMS. Enter the code at the website checkout page. For further information, please see the full T&Cs.

I've won two (2) $10 iSubscribe prizes; can I use them both at the same time?
No, only one code may be used per transaction. If you want to use another voucher code, you must make another transaction.

When does the $10 iSubscribe prize need to be claimed and used?
The last day to use the iSubscribe voucher code is 30 June 2024

FAQ:  $10 Klook prize

What is the $10 Klook Prize?
This prize is a $10 voucher code which may be used at www.klook.com.au

How do I use the $10 Klook prize?
Once you've accepted the $10 Klook voucher prize you will receive a code by SMS. Enter the code at the website checkout page. For further information, please see the full T&Cs.

Alternatively, you can redeem now and use later. You can create an account on Klook and add it to your "Promo Codes": https://www.klook.com/en-AU/coupons/. 

I've won two (2) $10 Klook prizes; can I use them both at the same time?
No, only one code may be used per transaction. If you want to use another voucher code, you must make another transaction.

When does the $10 Klook prize need to be claimed and used?
The last day to use Klook voucher code is 30 June 2024
 

FAQ:  Experience OZ $10 off $50 prize

The Experience OZ $10 off $50 prize entitled the recipient to claim $10 discount when booking experiences that cost $50 or more.

How do I use the Experience OZ $10 off $50 prize?
Once you've accepted the Experience OZ $10 off $50 prize you will receive a Code by SMS. Visit www.experienceoz.com.au and purchase experiences that cost $50+, add your code at the checkout and the $10 discount will be applied. For further information, please see the full T&Cs on the promotional website.

I've won two (2) $10 off $50 Experience OZ prizes; can I use them both?
No, only one code may be used per transaction. If you want to use another voucher code, you must make another transaction.

When does the Experience OZ prize need to be claimed and used?
The last day to use Experience Oz code is 30 June 2024.
 

FAQ: Interflora $10 off $100 prize

What is the $10 Interflora off $100 prize?
The prize is a $10 voucher which may be used to purchase items online at www.interflora.com.au subject to a minimum spend of $100.

How do I use the $10 off $100 Interflora prize?
Once you've accepted the $10 off $100 Interflora prize you will receive a code by SMS. Enter the code at the website checkout page. For further information, please see the full T&Cs.

I've won two (2) $10 off $100 Interflora prizes; can I use them both at the same time?
No, only one code may be used per transaction. If you want to use another voucher code, you must make another transaction.

When does the $10 off $100 Interflora prize need to be claimed and used?
The last day to use the Interflora voucher code is 30 June 2024
 

FAQ:  Essential Beauty $10 off $50 prize

What is the Essential Beauty $10 off $50 prize?
The Essential Beauty $10 off $50 Spend Discount Code may be used to claim a $10 discount on products online at shop.essentialbeauty.com.au subject to a minimum spend of $50.

How do I use the Essential Beauty $10 off $50 prize?
Once you've accepted the $10 Essential Beauty voucher prize you will receive a code by SMS.

Enter the code at the website checkout page. For further information, please see the full T&Cs.

I've won two (2) Essential Beauty $10 off $50 prizes; can I use them both at the same time?
No, only one code may be used per transaction. If you want to use another voucher code, you must make another transaction.

When does the Essential Beauty $10 off $50 prize need to be claimed and used?
The last day to use the Essential Beauty voucher code is 30 June 2024
 

FAQ:  Prezzee Smart eGift Card

What is the Prezzee Smart eGift Card Prize?
The Prezzee Smart eGift Card is a swap card that can be turned into other retail brand gift cards which may be used at www.prezzee.com.au

How do I use the Prezzee Smart eGift Card prize?
Once you've received the Prezzee Smart eGift Card, visit www.prezzee.com.au to swap the value for the card for any other retailer gift cards on the website. For further information, please see the full T&Cs.  You must activate within 6 months of delivery.

I've won two Prezzee Smart eGift Card prizes; can I use them both at the same time?
Yes, both cards can be added to your Prezzee account.

When does the Prezzee Smart eGift Card need to be claimed and used?
The last day to use and swap the Prezzee Smart eGift card is 30 June 2024.
 

FAQ: $20 Activity Pass Experience voucher

What is the $20 Activity Pass Experience voucher?

The $20 Activity Pass experience vouchers entitles you to either:

• 1 x Sports Session or
• 1 x Hobby Session or
• 1 x Admission offer

There are many great name attractions and activities to choose from including Sea Life Aquariums, Escape Rooms, bowling, paintball, dance or art classes, karate and more.

How do I claim the offer?
Once you've received your unique claim code via SMS, go to www.activitypass.com.au to create an account or sign in as a guest, a verification email will be sent to you.

Using the email link, (or you can select Claim Voucher on the Activity Pass website), enter your unique claim code and then choose your state and preferred venue. You'll then receive an eVoucher to be presented at your chosen venue/activity for your session/admission.

For further information, please see the full T&Cs.

Do I need to pre-book my chosen sports, hobby or admission activity?
This depends on the type of activity and venue you choose. If pre-booking is required, it will be stated on your eVoucher.

I can't find my claimed eVoucher, can I get another copy?
Yes, if you are a registered user login to your Activity Pass account and select My Vouchers to access a copy of a previous voucher or to resend it via email. If you entered the site as a guest only send the team an email at activitypass@jandc.com.au with your name and name of the venue, and we'll provide you a link to your eVoucher.

I’ve won two (2) $20 Activity Pass voucher prizes, can I use them both at the same time?
No. Only one $20 Activity Pass voucher prize may be used per activity claim.  If you’ve claimed more than one, you can use it for another activity.

When does the $20 Activity Pass prize need to be claimed and used?
Visit www.activitypass.com.au to claim your offer by 31 December 2023. Claimed vouchers are valid until 30 June 2024 (unless otherwise stated).
 

FAQ:  Major retailer gift cards

If you are the lucky winner of a gift card from a major retailer you can find out more info on redeeming on the retailer website.

PREZZEE www.prezzee.com.au
THE ICONIC www.theiconic.com.au
Webjet www.webjet.com.au
Bikes Online www.bikesonline.com.au
Ticketek premier.ticketek.com.au
FILA www.fila.com.au