11
CHANNELS CURRENTLY USED BY ORGANISATIONS
(%)
93
61
50 60
39
4
89
95
69
43
49
100
81
84
28
66
70
88
95
84
63 66
47
98
77
98
79
99
91
73
62 56
46
3
91
89
57
53
81
50 45
31
6
62 46
38
84
48
37 49
28 21
53
59 71
62
1
40
67 65
47
1
47
42 58
24 17
TOTAL
ACCOMMODATION/CAFES/RESTAURANTS
CONSTRUCTION
EDUCATION/TRAINING
ELECTRICITY/GAS/WATER/WASTE
FINANCIAL/INSURANCE
GOVERNMENT
INFORMATION MEDIA/TELCO
MANUFACTURING
RENTAL/HIRING/REAL ESTATE
RETAIL
TRANSPORT/POSTAL/STORAGE
ONLINE
BRICKS
AND
MORTAR
SOCIAL
MEDIA
CONTACT
CENTRE
MOBILE
DON’T
KNOW
NONE
OF THESE
CHANNELS EXPECTED TO BE USED IN 3–5 YEARS
(%)
98
64
82 68
74
5
97
97
92
59
89
100
84
92
52
92
90
90
97
86
83 72
85
98
89
100
86
100
96
77
86
66
82
3
88
96
70
88
83
76 55
66
8
92
58
81
83
56
70 70
70
17
70
89
74
92
3
46
86 68
74
3
57
80 67
67
16
TOTAL
ACCOMMODATION/CAFES/RESTAURANTS
CONSTRUCTION
EDUCATION/TRAINING
ELECTRICITY/GAS/WATER/WASTE
FINANCIAL/INSURANCE
GOVERNMENT
INFORMATION MEDIA/TELCO
MANUFACTURING
RENTAL/HIRING/REAL ESTATE
RETAIL
TRANSPORT/POSTAL/STORAGE
ONLINE
BRICKS
AND
MORTAR
SOCIAL
MEDIA
CONTACT
CENTRE
MOBILE
DON’T
KNOW
NONE
OF THESE
I...,2,3,4,5,6,7,8,9,10,11 13,14,15,16,17,18,19,20,21,22,...47