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Handset Warranty
Handset Warranty

From 14 November 2010, when your purchase a new handset on a 24 month contract, your handset will be covered by a 24 month handset warranty.

The 24 Month Handset Warranty is made up of the following components:

  • Your 12 month Manufacturer’s Handset Warranty which is supplied by the manufacturer of your handset.  The terms and conditions of this warranty are set out in the documentation that you received when you purchased your handset; and
  • The 12 month Optus Extended Handset Warranty which automatically extends your manufacturer’s handset warranty to 24 months, if your manufacturer’s handset warranty is less than 24 months.  This commences at the end of the 12-motnh manufacturer’s warranty period.

24 month Handset Warranty
To claim under your 24 Month Handset Warranty, you should:

  • Take the faulty handset with proof of date of purchase of your handset to any authorised Optus Dealer [see www.optus.com.au/storelocator] and inform them that you are making a claim under your 24 Month Handset Warranty The Optus Dealer will send the faulty handset to the Optus Service Centre.
  • The Optus Service Centre may contact you for further information, particularly about your handset repair and the terms of your warranty.
  • Once the repair has been completed (average of ten working days), the handset will be returned to the same Optus Dealer where you left the faulty handset.
  • The Optus Dealer will then contact you to inform you that your handset is ready for collection.
  • You are responsible for any expenses you may incur in delivering your faulty handset to, and collecting your repaired handset from, the Optus Dealer. All other expenses in relation to your claim under your 24 Month Handset Warranty will be covered by Optus.

24 Month Handset Warranty logo

 

Terms and Conditions
The 24 Month Handset Warranty is made up of:

• the Manufacturer’s Handset Warranty which is supplied by the manufacturer of your handset.  The terms and conditions of this warranty are set out in the documentation that you received when you purchased your handset; and
• the Optus Extended Handset Warranty which is supplied by Optus to eligible customers, and which automatically extends your manufacturer’s handset warranty to 24 months, if your manufacturer’s handset warranty is less than 24 months.

Optus Extended Handset Warranty:  You are eligible for the Optus Extended Handset Warranty on your handset, if on or after 14  November 2010,

• you purchase  a new handset (with a manufacturer’s handset warranty of less than 24 months) from Optus or an authorised Optus dealer; and
• you are a consumer or small or medium business customer who connects to an Optus postpaid mobile plan for 24 months (except if you are a small or medium business customer who purchases the new handset using technology funds or equipment credits available to you under your Optus postpaid mobile plan).

You must be connected to an Optus postpaid mobile plan to remain eligible for the Optus Extended Handset Warranty.  The Optus Extended Handset Warranty is not available on Satellite and Pre-Paid handsets.

24 Month Handset Warranty:  Manufacturers’ standard warranties typically exclude any entitlement to the repair of your handset for faults caused by misuse (such as physical damage or liquid ingression) but this will vary depending on your handset and manufacturer. The same exclusions apply to the Optus Extended Handset Warranty.  

The 24 Month Handset Warranty only covers repair to your handset.  It does not cover repair to handset batteries or accessories. To claim, the fault in your handset must appear during the 24 month warranty period.  Repairs to handsets can only be undertaken at an Optus Service Centre.  The repair of your handset may result in loss of data (such as loss of telephone numbers stored on your handset); Your handset may be replaced by a refurbished handset of the same type, rather than being repaired.  If your handset is replaced by a refurbished handset, the 24 Month Handset warranty applies in relation to that refurbished handset for the remainder of your 24 month warranty period.

Your statutory rights:  The benefits to you given by the 24 Month Handset Warranty are in addition to your other rights and remedies as a consumer under Australian law, including those available under the Trade Practices Act for breach of certain implied conditions and warranties which cannot be excluded.  The rights and remedies of consumers under Australian law are changing from 1 January 2011.  From then, our goods come with guarantees that cannot be excluded under Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.