The below information covers legacy customers with existing Device Protect cover on their devices.
Important notice: Our device insurance policies have changed following granting of regulatory approvals and completion of a transaction in which the Insurer has become a wholly owned subsidiary of Likewize Olive Intermediate Holdings Pty Ltd (ABN 68 656 108 619). See Download the supplementary financial services guides (PDF, opens in a new tab) for details.
What’s covered?
If the device is lost, stolen or accidentally damaged, whether in Australia or while travelling overseas, you're covered.
If the phone or tablet is lost or stolen you're also covered for any unauthorised use of your service up to $600, for 48 hours prior to notifying Optus of the loss or theft.
For full details, download a copy of the Product Disclosure Statement (PDS, PDF) and Target Market Determination (TMD, PDF) to see if the product is right for you.
Insurance issued by Optus Insurance Services Pty Ltd ABN 12 005 711 928 AFSL No. 247379.
Below legacy insurance products no longer available for new customers
- Device Protect version 7 launched 31 June 2021 and sold until 4 October 2021
- Device Protect version 6 launched 7 December 2020 and sold until 30 June 2021
- Device Protect version 5 launched 14 January 2019 and sold until 6 December 2020
- Device Protect version 4 launched 4 June 2018 and sold until 13 January 2019
- Device Protect version 3 launched 25 October 2017 and sold until 3 June 2018
- Device Protect version 2 launched 4 May 2017 and sold until 24 October 2017
- Device Protect version 1 launched 19 June 2016 and sold until 4 May 2017
- Optus Yes Cover
- Optus Device Insurance (Smart and Standard)
- Optus Mobile Insurance (Smart and Standard)
- Safeguard Insurance
All rates and premiums include GST
1 Liability amounts are GST inclusive
2 If you purchase a device, your insurance cover is monthly renewable on the payment of $14 per month for Standard Devices and $19 per month for Premium Devices. You can cancel your cover at any time. We reserve the right not to offer renewal.
3 If you lease a device, your insurance cover will expire when your lease ends, up to a maximum of 24 months unless cancelled or terminated earlier (the policy will terminate upon the settlement of a loss or theft claim for the second time). OIS will cancel your insurance cover if an instalment remains unpaid for 30 days. The total insurance premium payable is $336 total premium for 24 months’ cover for Standard Devices and $456 total premium for 24 months’ cover for Premium Devices. You can cancel your cover at any time and you won’t have to pay any further instalments if your lease ends.
What is my excess? What are Premium vs. Standard devices?
The amount of excess you pay per claim is dependent on the claim type and the type of device you are insuring. You must pay the following first amounts when you make a claim:
All Optus Devices (as defined in the PDS) which are not in the Premium Device list are considered Standard Devices except for excluded devices where we do not offer insurance at all.
How do I make a claim?
To help us assess your claim and make the process as smooth as possible, here is what you need to know and provide:
You must have valid insurance at the time of your event - If you have any queries about this please contact Optus Customer Service on 133 937.
You must notify us of all claims within 30 days of the occurrence of the event or accident causing the loss or damage. Please note there are additional requirements for notifying us within 48 hours if your device has been lost or stolen (details below).
We require incident information, this includes a statement regarding what has happened to your device and the date and time when it occurred. Our team will ask you questions to capture this information.
For any claim to be considered as valid there must be a defined event/cause.
For all claims regardless of whether it is lost, stolen or accidentally damaged we need you to provide your IMEI number. You can obtain this in the following ways-
- By calling Optus Customer Service 133 937.
- On your original packaging/proof of purchase.
- On the device itself - this is often on the back of the phone or under the battery.
How long does it take and what do I need to pay?
If you call us to lodge your claim the initial call/assessment takes roughly 10 minutes however, there may be further assessment required and this can take longer.
Damaged claims generally are processed within 5-7 business days however if devices have battery damage this timeframe can increase due to shipment being by road.
All claims have an applicable excess please refer to your applicable PDS.
Contacting us to lodge a claim.
You can lodge a claim by contacting us on 1800 501 971 and follow the prompts or email us via mobileinsurance@optus.com.au and one of our customer claims team will respond.
Customer Claims Unit operating hours
- Monday - Friday: 8am - 6pm AEST