My Account

1. Log into My Account
2. Click Request Payment Extension
3. Select the account you wish to request an extension for from the dropdown menu
4. The services linked to that account and the current account balance will be displayed
5. Click Request Extension to proceed
6. If you're eligible for a payment extension, we'll provide you with a proposed new due date for your bill
   • You can accept this new date by selecting the Yes option, and submit. If you don’t want to proceed with the extension, select No
   • Please note: If you selected 'No', your due date will not be changed and you'll need to pay the outstanding amount by the original date to avoid service restrictions and possible late payment fees
7. Once you've accepted the new due date, you'll see a confirmation on the screen.  The new date won’t be displayed in your My Account dashboard, so we’ll send you an email or SMS to confirm your payment extension

My Optus app

1. On the Menu bar tap Billing
2. Tap Request extension to proceed
3. Enter your My Account login details and tap on Log In to continue
4. If you're eligible for a payment extension, we'll provide you with a proposed new due date for your bill
   • You can accept this new date by selecting the Yes option. If you don’t want to proceed with the extension, select No Thanks
   • Please note: If you’ve selected 'No Thanks', your due date will not be changed and you'll need to pay the outstanding amount by the original date to avoid service restrictions and possible late payment fees
5. Once you've accepted the new due date, you'll see a confirmation on the next screen and the new due date for the bill. We’ll also send you an SMS to confirm your payment extension
   • Please note: If you’re not eligible for a payment extension or unable to proceed due to a system error, you’ll be prompted to chat with us

If you contact us on 13 33 43 then we can discuss the different payment options that are available for you.

Our hours of operation are (AEST):

• Monday - Friday: 8:30am - 7:00pm
• Saturday: Closed
• Sunday: Closed

We understand that unexpected events and expenses can make it difficult to keep up with regular payments. If you're having trouble paying for your Optus services, financial hardship assistance might be available.

For more information on how we can help customers experiencing financial hardship and to view a copy of our Payment Assistance Policy, click here.