1. Contact us and let us know you want to cancel your Fetch subscription / need a replacement set-top box
2. We'll send you an Australia Post eParcel code via email / SMS
3. Bring your eParcel code, set-top box and everything that came with it (accessories, cables, remote controls, etc)
4. If you have the original packaging you can use it to return your device
5. The Australia Post staff will package everything and print your return label. Labels can be printed at these Australia Post locations
6. If you're returning multiple devices, we'll send you an eParcel return code for each device. Please ensure you're using the correct eParcel code for each device

Important: Make sure to keep your return receipt as proof of the return.

If your Fetch Mighty or Mini set top box isn't returned within 30 days of replacement or cancelling your service, you'll be charged a non-return fee:

• Mighty (Gen 3): $250
• Mini: $150

Yes. You can track the progress of your return using the eParcel code we provided via SMS and email in the Device Centre in My Account.

1. Open My Account and log in with your My Account email and password
   • If you've forgotten your log in details, you can recover them by clicking Log in to My Account, then click the Forgot email or Forgot password link for next steps
   • Find more instructions on Forgotten My Account & My Optus app login or password
2. Click the Device Centre
   
3. If you still need help, please click here to get in touch

You can track the whereabouts of your return via Australia Post using the eParcel code we provided via SMS and email.