How to return a Mobile device or watch to Optus
This article explains how to return a Mobile device or watch to Optus. The return will need to have been confirmed and arranged with Optus first.
Once a return has been organised, you'll receive an eParcel return label via email. This will contain an eParcel Return Reference number.
Take the device and eParcel Return Reference number or electronic copy of the return label (e.g. on your phone) to an Australia Post outlet with label printing services. Australia Post outlets with label printing services can be found at: https://auspost.com.au/print-locations.
Australia Post will:
-
- Print the return label
- Package the device for return
- Provide a return receipt
Alternatively, you can print the Australia Post return label and package the device yourself. Note:
-
- If you package the device yourself, you are responsible for making sure it's done securely
- Attach the eParcel return label to the package. Make sure there is no tape covering the barcode
- Post it at an Australia Post outlet or in a red Australia Post box
