Welcome to Optus
  • Track your order

    Enter your order number below to track the status of your order

    To track your Home Phone / Broadband order
    click here

  • Already with Optus?

    Enter mobile number >
    Or service number for Mobile Broadband
    Enter new SIM serial number >
    Located on the SIM card
    Get code >
    This will be sent to your old SIM
    Enter code + activate >
    Don't forget to backup your contacts

    Your sim card number is located on the sim card itself, printed in very small letters.

    To get code, you'll need to have your old Optus SIM and phone handy. Otherwise click here for a SIM replacement in My Account. Or if you're new to Optus, click here.

    New to Optus?

    If you are activating a new number with Optus click here

    Replacement SIM

    Activate a replacement SIM
    click here

    Activate Prepaid SIM

    If you are activating a prepaid SIM card click here
  • Setup your mobile

    Now that you have your new mobile phone, we want you to get the most out of it. Follow these links to find your phone's manual:

  • Set up My Account

    With My Account there's no need to wait in a queue on the phone. Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with this easy to navigate site.

  • Three super-easy ways to track your

    1. 1. Mobile

      Just go to optus.com.au on your mobile to see your usage. Login

    2. 3. Online

      My Account gives you detailed usage for all your services.


    We also have usage alerts for most personal mobile plans.


    We hope we can make it easier for you to understand them.


    Want to take a closer look at what's included in your plan - Criticial Information Summary

  • Three super-easy ways to pay your bill!

    1. 1. Easy

      Store your credit card details securely in My Account for easy payment every time. Login or Register

    2. 3. Easiest

      The most hassle-free way: set up direct debit in My Account. Login or Register

yes Rewards
Get stuck into rewards like $10 movie vouchers with Optus Movie Rewards, plus the chance to earn Qantas Points.
Transfer contacts
Transfer contact numbers to your new phone.
International roaming
Going on holiday overseas? Set up roaming, view our travel rates and handy hints.
Help and Support
Need help? Search our comprehensive online database for all your questions.
Online customer care
Need advice? Chat online to a customer support representative right now.
Understanding My Plan
Find out how you're being protected from excess fees.
Mobile Internet
Setup access to the internet and emails on your new mobile.
Direct Debit
Setup automatic monthly payments for your bill.
Change Address
Change your billing address.