Welcome to Optus
  • Track your order

    Enter your order number below to track the status of your order

    To track your Home Phone / Broadband order
    click here


    Have you ordered the latest iPhone? Head on over to optus.com.au/delivery for more info.

  • Activate your SIM

    Hi there, thanks for choosing Optus to be your new service provider. If you’re porting your number from another service provider that is on the Optus network, i.e. Virgin, Amaysim, TPG etc. you’ll need to hop onto our chat portal or call us on 1300 300 562 (During these times: Mon to Fri - 8:00am to 7:00pm EST) to complete your port.

    For everything else, you can activate online right now.

    What do you want to activate?
    Is your new service postpaid or prepaid?
    Are you able to send and receive SMS with your old SIM?
    Enter your mobile number or mobile broadband service number:
    Enter new SIM card number:

    This will send a code to your old SIM

    Enter the code you received:

    You will need:

    1. Your SIM card number
    2. Your 8 digit order number

      Hint: Your order number has been sent to
      you by email or SMS.

    3. Your new mobile or service number

    You will need:

    1. Your SIM card number

    Hint: If you have a Mobile Broadband device that is unable to receive SMS,
    please select "No"

    How do I find my SIM card number?

    You will need to complete this via My Account:

    1. Log into My Account
    2. Select "Settings" under your old service.
    3. Go to "Activate Replacement Sim".
    4. Click on "Activate" and follow the prompts.

    If you don't have My Account,
    please register here.

  • Setup your mobile

    Now that you have your new mobile phone, we want you to get the most out of it. Follow these links to find your phone's manual:

  • Manage your account
    your way

    Register for My Account and manage your Optus services online:

    • Keep track of your usage
    • View and pay your bills
    • Set up direct debit
    • Manage call settings
  • Three super-easy ways to track your

    1. 1. Mobile

      Just go to optus.com.au on your mobile to see your usage. Login

    2. 3. Online

      My Account gives you detailed usage for all your services.

    We also have usage alerts for most personal mobile plans.

  • Three super-easy ways to pay your bill!

    1. 1. Easy

      Store your credit card details securely in My Account for easy payment every time. Login or Register

    2. 3. Easiest

      The most hassle-free way: set up direct debit in My Account. Login or Register


    We hope we can make it easier for you to understand them.


    Want to take a closer look at what's included in your plan - Criticial Information Summary

Help and Support
Need help? Search our comprehensive online database for all your questions.
Understanding My Plan
Find out how you're being protected from excess fees.
iPhone Order FAQ
Get the low-down on your iPhone order and what to expect.
yes Rewards
Get stuck into rewards like $10 movie vouchers with Optus Movie Rewards.
International roaming
Going on holiday overseas? Set up roaming, view our travel rates and handy hints.
Change Address
Change your billing address.
Mobile Internet
Setup access to the internet and emails on your new mobile.
Direct Debit
Setup automatic monthly payments for your bill.
Transfer contacts
Transfer contact numbers to your new phone.