Bereavement Care

Service Transfer / Cancellation Request

We understand that dealing with the loss of a loved one is never easy, but we’re here to help.

Please complete and submit the form below and we’ll process the changes as soon as possible for you.

We are here if you need help along the way, please call us on 133937 or email at

Alternatively, you can visit our Help & Support page to guide you through what needs to be done.

(*) Required field

Step 1: To be completed by an authorised representative of the deceased

Name of the deceased account holder

Please enter the surname of the account holder
Please enter the first name of the account holder
Please enter date of death (dd/mm/yyyy)

Authorised representative's details

You are either an executor/administrator of the estate or can produce a statutory declaration if required. We may need to get in touch with you if clarification is required.

Please enter the name of Executor / authorised representative
Please specify if you are the Executor or Administrator of the estate
Please enter the mobile number of the Executor / authorised representative
Please enter a valid email address

Step 2: Optus service/account number to be updated

Please list each Optus service/account number or username that requires updating. Please indicate below if the service(s) should be transferred to a new account holder or cancelled

Please enter home phone number without spaces
Please enter mobile number without spaces

Step 3: New account holder details

Only required if transferring ownership of any of the above services

Please enter a valid date
Please enter a valid email address
The email address you provide will be used to send you usage alerts (on applicable services) and other service information. You can change your usage alert email address after the change of ownership has been completed - just go to