Getting Started With Optus ADSL
Thank you for choosing Optus ADSL. This page contains all the information you need to get your service up and running.
What happens next?
Within 2-5 business days, you'll receive a text / email confirming your appointment.
Most of the time you won’t need to be at your premises for the connection, but we'll confirm by text / email if we do need someone to be there for your appointment.
If unexpected circumstances lead to a change in the connection date, we'll make every effort to let you know and arrange a new date. We recommend you log in to My Account to confirm your details are correct.
For more info, see What to expect with Optus ADSL.
Appointment and Delivery Information
We'll keep you updated via text / email on the progress of your order.
For detailed tracking information, enter the order reference found in your confirmation text / email into either:
- My Optus app. Open the app > tap More > Track My Order
- www.optus.com.au/welcome. Online updates are delayed compared to My Optus app
Note. My Optus app and the online tracker are not available for Optus DSL (Resale network) customers.
See Fetch: Delivery times, tracking & fees for Fetch delivery info.
If you can't find the answer you are looking for here, chat with us online.