Identify hoaxes, phishing or online scams

Online hoaxes or scams usually involve some form of 'phishing'. Phishing can be described as a fraudulent attempt to capture private or sensitive information by masquerading as a legitimate entity. Financial and / or identity theft is usually the result of someone falling victim to this malicious practice.

Methods used to phish can include text messages, phone calls, emails and/or fake websites; all of which are designed to trick you into revealing private information.

Not all phishing attempts are easy to identify, but signs can include;

  • The use of generic greetings
  • Poor grammar, spelling or layout
  • An ‘urgent’ request for personal / sensitive information
  • Misleading links, sender addresses & fake attachments

If you suspect a phishing scam, never supply private / sensitive information. Instead, contact the 'supposed' entity via a different method such as an independent internet search, a previous bill, etc. Do not use the contact details they have provided.  

Important: Keep in mind that Optus never sends unsolicited requests for personal or sensitive information. For more information on phishing, visit the ACMA website or see Reporting hoaxes, phishing or scams.

Learn about your rights and responsibilities online at