ServiceNet: What is it?

ServiceNet is a restricted Optus site that acts as a gateway between your connection and the internet. ServiceNet will activate if there is connection problem, an overdue account or further issue with your service.
If you're constantly being redirected to this site, please log in using your Primary OptusNet username & password. After you have logged in you will be advised if there is an issue with your connection.

If you find ServiceNet is stating 'Incorrect details stored in your modem settings' then you will need to reconfigure your modem.

  • For help accessing your modem's configuration settings, please refer to this article.
  • Optus supplied modem & router user guides are available in this article.