Can't Connect: NBN / Cable Internet Troubleshooting
These troubleshooting steps will help if your existing nbn™ or Optus Cable internet connection has stopped working. For ADSL connections, see our ADSL internet troubleshooting.
If you are trying to connect your internet for the first time, please see our Quick Start Guides instead.
Before you start:
- Visit Check Network Status > Outages > Fixed Outages to see any known issues with our network in your area
- Check your account balance and due date. If it is overdue, your service may be restricted. See Report a payment / restore your service