Fetch: Powerline Adapter Set Up & Troubleshooting

Follow the steps outlined below to set up your Fetch with a Powerline Adapter.

Alternatively:

Before you start..
  • Identify a power point near your broadband modem for use with one of the white adapters
  • Identify a power point near your Fetch set top box for the other white adapter
  • Make sure both power points are switched off before connecting / disconnecting these or any other electrical device

Using a power board with your adapters?

  • Where possible, avoid plugging the adapter directly into a power board as this can affect its performance.

    Image showing how to connect a power-board to the white power adapter

  • The adapter will not work if plugged directly into a surge-protected power board, instead connect the adapter as shown above
  • If you must connect the adapter into a (non-surge protected) power board, only use the first power socket that is closest to the power board's cord as shown below

    Image showing best position to connect the white power adapter if it must be connected to a power-board

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Step 1. Connect a white adapter to your modem
  1. Take one of the white Powerline Adapters and one of the supplied Ethernet cables to the power point near your broadband modem

  2. Connect one end of the Ethernet cable to the Ethernet port located in the top of the adapter

  3. Connect the other end of the Ethernet cable to an available Ethernet port on your broadband modem

  4. Plug the adapter into the power point. Do not switch the power point on at this stage

Image showing how to connect white power adapter to modem

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Step 2. Connect the other adapter to your set top box
  1. Take the other white adapter and the second supplied Ethernet cable to a power point near your Fetch set top box

  2. Connect one end of the Ethernet cable to the port labelled Internet at the rear of your set top box

  3. Connect the other end of the Ethernet cable to the Ethernet port at the top of the adapter

  4. Plug the adapter into the power point. Do not switch the power point on at this stage

  5. Your set top box should be separately connected to a power point using the supplied power cord

Image showing how to connect white adapter to a Gen 1 or Gen 2 Optus TV with Fetch box

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Step 3. Switch your Powerline Adapters on
  1. Switch each adapter on at their respective power points

  2. Check that the power and data lights on the white adapters flash and then show a stable pattern (this may take up to 2 minutes)

  3. The Ethernet light on the adapters will then turn a solid green, the adapter connected to your set top box may not establish a stable connection until your Fetch service is on and fully set up

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Making sense of the Powerline Adapter lights...

Image showing adapter lights and symbols

Ethernet Light

  • Solid: The Ethernet port is linked, but there is no activity
  • Blinking: There is data being transmitted between the power adapters
  • Off: There is no Ethernet connection

Powerline Light

  • Solid: The adapter is connected to the power adapter network
  • Blinking: The adapter is sending or receiving data
  • Off: The adapter has not found any other adapters

Power Light

  • Solid: The electrical power is on
  • Blinking: The adapter is in the process of resetting, power saving mode or in security set up
  • Off: There is no electrical power

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Troubleshooting D-Link Adapters

Below are some common problems & fixes. Select the scenario for more information: (image provided below for reference)

  • You'll need to unplug an existing device from your modem to free up a port.
  1. Make sure that the power point is receiving power

  2. Ensure your connection is optimised, and avoid using a power board where possible

  3. Switch off the power sockets for each of the adapters, wait a minute then switch both power points back on

  4. Ensure that the power adapters are not plugged into an extension cord or surge protected powerboard

  1. Switch off the power sockets for each of the adapters, wait for a minute then switch the power sockets back on

  2. Move the Powerline Adapter so they are closer together

  3. Reset both adapters to factory settings. Refer to your Powerline Adapter user guide for instructions

  1. Switch off the power sockets for each of the adapters, wait for a minute then switch the power sockets back on

  2. Ensure that your router and modem are on and working correctly

  3. Make sure that your Ethernet cables are in good repair and securely plugged into each device

  4. Reset both adapters to factory settings. Refer to your Powerline Adapter user guide for instructions

Image showing D-Link Powerline Adapter

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