Switch your Mobile Phone or Mobile Broadband number to Optus
To transfer / port your existing Mobile or Mobile Broadband number to Optus, select one of our plans and we’ll ask if you want to transfer your number when you apply.
To successfully port to Optus, you must be the registered account holder with your current provider and your number will need to be active at the time of porting.
Listed below are the porting times / days, between providers. It can take 15 min to 4 hours for a port to complete during these times:
- Mon–Fri: 8am–8pm AEST
- Saturdays: 10am–6pm AEST (except national public holidays)
For requests outside of these hours, your service will remain active with your existing provider until the next porting day.
Once the transfer is complete, your Mobile / Mobile Broadband number will automatically disconnect from your provider. Check with your current provider about early termination fees, as Optus is not liable for any fees incurred when you transfer your service to us.
If you’re experiencing SIM activation issues, see SIM replacement & activation help.