Fixed & Home Wireless Broadband Usage Alerts: FAQs & Opt Out
To help manage your data usage, you can choose to have usage alerts sent to you via SMS or email according to your preference.
How to add, change or remove your usage alerts
You can make changes to your usage alerts settings in My Account, click here to log in.
To help monitor data usage across your Data Pool, you can set up customer alerts for your Mobile Broadband plans. See this article for details.
When are internet usage alerts sent?
You'll receive usage alerts when you've reached 50%, 85% and 100% of your plans' base level data allowance. If you're on a My Mobile Broadband Plan, we'll also send usage alerts when you've reached 85% and 100% for each extra 1GB of data.
If you're on a Home Wireless Broadband plan, we’ll send usage alerts when you’ve reached 85% and 100% of your 10GB additional data allowance.
E-mail and SMS usage alerts are not generated in real-time and a delay of up to 48 hours may be experienced due to system limitations. This delay can also mean that during the last 48 hours of your billing cycle, you may not receive alerts.
Fixed and non-My Plan Mobile Broadband SMS/e-mail usage alerts are sent 24/7. Mobile Broadband 'My Plan' and Home Wireless Broadband plans' SMS/e-mail usage alerts will only be sent between 9am to 12 midnight (AEST).
Usage alerts are an approximation only. Do not solely rely on usage alerts service to monitor your usage. Further ways to monitor your usage are available in this article.
Why have I received a 100%, but no 85% usage alert?
Usage alerts are not generated in real time and can be delayed by up to 48 hours. In this time, you may pass 1 alert threshold and reach the next. Our systems will then send you the usage alert that is most relevant to your usage.
I've received a notification saying alerts have been suspended?
If you change or renew your plan, or your service is suspended, usage alerts will cease for the current usage period (billing month). Your alerts will resume from your next billing period.
During this time we recommend monitoring your usage via these options.
Can I change my usage alert notification settings at any time?
Yes. You can change or remove the receiving email address or mobile phone number in My Account.
Note: By default, Fixed Broadband usage alerts are sent to your primary OptusNet e-mail account.