Call Return: Fixed & Mobile Phone

Call Return is a Mobile voicemail feature that allows you to return a call without leaving your mailbox. It can also allow you to retrieve the number of your last incoming Home or Office Phone call.

Please note this feature is already available with NBN services.

Call Return (Fixed Services)

Important! Call Return is automatically activated on all Optus Home / Business phone services by default, you do not need to request for it to be activated

How do I access Call Return?

  1. Pick up your handset and wait for a dial tone

  2. Dial *69 from the handset

  3. If available, the phone number from your last incoming call will be read out

  4. To use the 'Call Return' feature press 1 (standard calling rates apply)

There's no monthly fee to use this service. Standard calling rates will apply only if you use the Call Return feature (by pressing 1 to return the call)

To disable the feature permanently, give us a call on 13 39 37.

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Call Return (Mobile Services)

Important! Call Return is not available for Prepaid services.

How do I access Call Return?

  1. Dial 321 from your Optus service to retrieve voicemail

  2. At the end of your voicemail message, press 6

  3. Press # to return the call or to enter another number (including area code)

  4. Press # and voicemail will dial the number and connect the call

  5. At the end of your call, wait (or press * *) to go back to your mailbox

Note: Voicemail retrieval charges will apply for the duration of the call as well as any call costs associated with your plan.

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Why can't I receive a number?

Call Return will only work if:

  • the number is provided when the Caller ID is captured
  • the number is entered by the caller at the end of the voicemail message
  • you're retrieving messages from your Optus service

Call Return cannot retrieve phone numbers that are:

  • silent / unlisted
  • coming from a pay phone / overseas / complex business phone system
  • manually blocked by the caller

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