Operator-assisted directory services

For operator assistance with national calls, dial the numbers below. These services are available 24/7. Charges apply as detailed in your Critical Information Summary.

If you are an Optus customer with a disability who needs assistance accessing directory services, contact us to see if you are eligible for free operator-assisted calls.

Learn more about our disability services.

124YES (Mobile Phone)

Call or text 124YES (124937) and an operator will help you find publicly listed Australian phone numbers. They can also connect you through to the number or text it to your phone.

1223 National Directory Assistance (Fixed Phone and Mobile Phone)

Call 1223 for assistance finding residential and business listings within Australia. Calls are answered by an automated speech recognition service.