Switch Your Mobile Service Between Prepaid & Postpaid

Here’s how to change between a Prepaid and Postpaid Mobile Phone service.

Prepaid to Postpaid

To change from Prepaid to Postpaid, simply purchase one of our latest Mobile Phone offers online or in-store. When purchasing your plan online select I’m with Optus > Upgrade my prepaid to a plan.

Postpaid to Prepaid

To change from Postpaid to Prepaid, contact us and we’ll help you out. If you’re still in contract there may be charges associated with cancelling early as outlined in your Critical Information Summary.

After the switch, you'll receive a final bill with any cancellation charges, plus any charges up until switch over occurred.