Set Up & Voicemail Options: Fixed Phone

Setting up your Home / Office Phone voicemail is easy, just follow these steps:

How to add & setup Fixed Phone voicemail

  1. Chat with us to have voicemail added to your Home/Office Phone

  2. Once it's active (within 15 min to 24 hours - Your dial tone will sound different when it's ready). Dial *96 (Star - Nine - Six ) from your Home/Office Phone

  3. You’ll be asked to enter a starting PIN. Your starting PIN is the last 4 digits of your telephone number. eg. If your phone number is 03 0123 4567, you would enter 4567 as your starting PIN

  4. We recommend that you change this PIN to one of your own choosing as soon as possible. Your PIN may be 4 to 9 digits in length, provided the numbers are not sequential (eg. 1234) or contain repeated numbers (eg. 1111)

  5. After you’ve changed your PIN, follow the prompts to record your name and personal greeting. A tutorial will then take you through the voicemail service.

How to access or change your voicemail

To access your voicemail, retrieve your messages, change your greeting and more...

From your Fixed Line Phone

Once it's up and running, simply hit the voicemail or messages hot key on your handset or dial *96 (Star - Nine - Six) .

To access your options, change your greeting etc. Press 8

From Another Phone

To access your voicemail when you're away from home, interstate or even overseas, see this article for help.

How to remove Fixed Phone voicemail

Chat with us to remove voicemail from your Home / Office Phone.

Troubleshooting your Fixed Phone voicemail

For voicemail troubleshooting, see this article.

Related information

For voicemail charges, click here.
To download and print a copy of our Fixed Phone voicemail & features guide, click here.