Mobile device repairs & replacements
If a device you have purchased or leased from Optus is faulty or damaged, you can organise repairs through Optus.
If you lease your phone from Optus, we recommend you arrange any repairs through us. If you choose not to have your leased phone serviced by Optus or the phone manufacturer, you may need to pay a damage fee at the end of your lease. Learn more.
Here’s how to arrange your repairs.