Why can't I access the same accounts as I accessed previously through My Account?
For privacy reasons, we may have removed access if we were unable to determine you were the account holder.
Why have I lost access to these accounts if I am the account holder?
This might have happened if some of your accounts are in different names, e.g. one account is in your name and another account is in your business name.
Please chat with us and we will update our records and link the right accounts to your My Account profile.
I used to be able to access an account in My Account that I was not an account holder for; how do I fix this?
This might have happen if you've previously had access to the account of your partner, parents or maybe a friend that you had account authority for.
For privacy reasons, the account holder will need to either (1) set up their own My Account profile to access their accounts, or (2) contact us to reconfirm you have the authority to access their accounts.