For general troubleshooting of My Optus app or My Account, select an option below.
If you're having issues with the My Optus app, try the following troubleshooting steps:
Make sure that the app is updated to the latest version
Check compatibility of your device. Your smartphone should be running iOS 8 (or higher) OR Android 4.0.3 (or higher)
If you're having difficulty accessing the billing functions in the app, check that the current My Account username & password is entered correctly
Switch the phone off and then back on again, and then try the app
Reset the device's Network Settings, and then try again. If you're unsure how to do this - click here for device guides
Delete the app, switch the device off / on again, then re-install the app
If you're still having issues with My Optus app after completing the above steps, chat with us for more help.
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If you cannot log in to My Account due to a username or password issue, click here. If My Account is failing to load or there's an error, follow the steps below:
Clear your browser's cache and cookies and try again
Try using a different browser
If you're still having issues with My Account after completing the above steps, chat with us for more help.