Can't Make/Receive Calls: Mobile Phone Troubleshooting
We find that a large proportion of customers are able to resolve issues with mobile phone calls by following these steps, preferably on a separate device.
Before troubleshooting, please:
- Connect to our mobile network (turn off WiFi/Bluetooth)
- Use your default phone app /function (not a third-party calling app)
- Check for a known network issue in your area - using this site