My Account: Username & Password Help

Forgotten your username or password? Can’t log in to My Account? We’ve got some tips below to help you out.

Retrieve your login details

Normally your username is the email address you initially registered with us. If you’re not using an email address to log in, we’ll ask you to convert to one for easier retrieval in the future.  

  • If you’ve forgotten both your username & password, then start with retrieving your username
  • Go to My Account > Click "Forgotten your username or password?" under the login button > Follow the prompts
  • You can also find your username or password details if you have My Optus app. Go to the More section > Login> Follow the prompts

Further help

  • Usernames and passwords are case-sensitive
  • It should take no longer than 5-10 minutes for you to receive any details via email
  • Ensure that you check your spam/junk folder for the emails. The email address we send from is:

Still have a question? Chat with us online now.