How to Upgrade Your Postpaid Phone / Tablet

Upgrading your Optus Mobile Phone / Tablet is quick and easy. Just check out the article below...

How do I check if I'm eligible to upgrade?

Checking your upgrade eligibility is easy! Simply log in to your My Account to find out how long you have left on your contract.

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How do I upgrade?

If you're eligible / have completed your contract

Follow the steps below to go shopping!

  1. Go to the Optus Online Shop, and look for a new phone / tablet.

  2. Choose the Upgrade option next to the device / plan you'd like. (Log in to My Account to save you time)

  3. Select from our range of Optional extras

  4. Be sure to select Keep my existing number if the option is presented

  5. Enter your Delivery details. Be sure to enter the correct delivery address as it cannot be changed once your order is submitted

  6. Check your Cart, Delivery details and then Submit your order

  7. Receive and activate your new SIM card / device

If you're ineligible / still within contract

If you're still in contract on the latest version of My Plan Plus / Business or My Mobile Broadband / Business and your 12 months into your 24 month contract, you may be eligible for New Phone Trade up or New Tablet Trade Up.

If you're ineligible to upgrade / trade up but still wish to purchase a new device you may incur an early termination fee, change of rate plan and / or equipment pay out fee. 

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