Slow Speeds / Dropouts: Mobile Internet Troubleshooting
There are a few reasons you may be experiencing slow data speeds. It may be due to environmental factors, high volume web traffic or your 4G device has moved into a 3G coverage area. These troubleshooting steps can help to resolve your problem.
- Where possible, switch off WiFi/Bluetooth on all your connected devices and (if possible) plug directly into your mobile device.
- Use your device's default browser (e.g. Chrome for Andriod, Safari for iPad etc.) to test either of the following sites: optus.com.au or google.com.au
- Check our Network map for any outages affecting your area and that 3G or 4G is available
For more information, follow the steps below: