Slow Speeds: Cable Internet Troubleshooting

If you're experiencing slow browsing on the internet, this guide may help. If we can't help you here, the guide will show you how to contact and report the problem to us.

You can also check our network status page to see if your service is impacted by a network outage.

Before you begin...

This guide assumes the following:

- You're able to access this guide via another internet connection (eg. via a mobile or tablet)
- Your operating system is either Mac OS-X or Windows running in a standard configuration
- If you also have a Home / Office Phone with us, that it's working okay. If your phone is also not working, see this article first.
- To learn more about Fixed Broadband speeds, see this page.

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