Can't Connect: DSL Internet Troubleshooting
These troubleshooting steps will help if your existing ADSL internet connection has stopped working. Separate troubleshooting is available for nbn™ & Optus Cable internet connections.
If you are trying to connect your internet for the first time, please see our DSL Quick Start Guide instead.
Before you start:
- Visit Check Network Status > Outages > Fixed Outages to see any known issues with our network in your area
- Check your account balance and due date. If it is overdue, your service may be restricted. See Report a payment / restore your service