How to Switch Paper Bills On or Off
Important: We're currently upgrading our billing systems, so if your account number starts with a 62, click here.
You can switch paper billing on or off online. Keep in mind that turning paper billing on will incur a $2.20 fee per bill.
- In the My Optus app: Select Billing > Manage paperless billing > Follow the prompts
- In My Account: Under Your Bills > Select View details > Navigate to Current bill settings > Select Edit delivery method > Follow the prompts