Netflix FAQs

If you have some questions in relation to how Netflix works with Optus, see the topics below.

If you're having trouble streaming Netflix on your Fetch service and need help, see Fetch: Netflix Setup & Help.

How is Netflix data billed on Home Broadband Plans (Excl. Wireless Broadband)?

Data usage generated by the streaming of Netflix content will be zero-rated, however other data usage such as downloads and uploads associated with the Netflix application or website will NOT be zero-rated. 

For more information, see Understanding & Managing Your Data Usage.

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What can I use to stream Netflix?

Netflix is available on many internet-connected devices, such as a Fetch set top box, computers, smart TVs, smartphones, and tablets. For a full list, visit

You can watch Netflix on more than one compatible device, however, this is dependent on your Netflix plan. Best to refer to Netflix on which plan you have and how to change plans if needed.

If you need some help setting up Netflix via Fetch or any other Fetch-related questions, visit the Fetch website.

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How do I manage / cancel my Netflix subscription?

For more information on Netflix plans, the availability of Ultra HD, device capabilities, managing or cancelling your Netflix subscription and content availability, please visit

If you want to stop the Netflix charges appearing on your Optus bill, chat to us here.

Note. If you wish to cancel your Netflix subscription, you will need to log into your Netflix account. Optus are unable to cancel your subscription for you.

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