My Optus Service Is Not Working: Troubleshooting Index

This page provides an index of our most commonly used troubleshooting articles.

Optus Service & Network Status

You can also check our network status page to see if your service is impacted by a network outage.

Password & Username Help

Service Difficulties & Faults

Mobile Phone

Fixed Phone

Cable Broadband

DSL Broadband

NBN Broadband & Phone

Mobile Broadband

Wireless Broadband


Optus TV feat. Foxtel