Identity Theft

Identity theft describes the act of stealing and using another person's identity in order to obtain a dishonest benefit or avoid a financial liability. Identity theft usually occurs after a person's identity documentation has been lost or stolen.

If you feel you have been a victim of identity theft and/or are disputing an Optus account or Optus service which may have been wrongly created in your name then you will need to contact us immediately to have this investigated.

So that we can investigate your matter, you'll need to complete a Statutory Declaration detailing your concerns. Click on the link below to download a form, or you can also obtain one through your local Post Office or newsagent.

Download a Statutory Declaration here by selecting the link to the Commonwealth Statutory declaration form

To ensure that your application is processed as efficiently as possible, we have included a Statutory Declaration Checklist which is available below [PDF].

You'll need to send your completed documents to one of the following addresses:

  • By post to: Singtel Optus
    Group Credit Risk
    Attention - Fraud Risk Analyst
    PO Box 888
    North Ryde, New South Wales, 1670

  • By email: Scan & email your documents to
    Please include your full name and any account or reference numbers in the subject line of your email
    (Attachments cannot exceed 6MB)

If you receive an email from Optus that you suspect is not authentic refer our section on Internet Security to obtain more information, including how to report any suspected illegal email activity. 

Statutory Declaration Checklist form

Click the link below to download a request form onto your computer.

File Attachments