How to unlock your Mobile device from the Optus network

An Optus network unlock request can be submitted through our online form. We can only remove a network lock from devices sold by Optus that are locked to our mobile network.

For network unlocking an iPhone check out this page.

Before you start:

  1. Have your IMEI number ready (Press *#06# on your mobile)

  2. Have a credit card ready for payment if required

Select the type of device you're looking to unlock for information on unlocking fees.

Prepaid Mobile Phone

Have you recharged your service to a minimum / accumulated amount of $80.00?

  • Yes: There is no fee to network unlock your handset
  • No: How long has your service been active?
    • Less than 6 months: There is an $80 fee
    • More than 6 months: There is a $25 fee

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Prepaid Tablet, Mobile Broadband

How long has the service been active?

  • More than 12 months: No fee
  • Less than 12 months: You cannot unlock your device unless you've recharged to a minimum/accumulated amount of $100.00. This total excludes any included value in the initial starter kit

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Postpaid Devices (billed)

There is no fee to network unlock devices purchased with a plan.

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