How to Contact Optus

Choose a topic:

Billing & Recharging

Pay your bill

Report a payment & restore your service

Your Bill Explained

Request more time to pay your bill

Set up & check my direct debit

Recharge your Prepaid service

Check your Prepaid credit, balance & expiry

Something Else?

Join the discussion at Yes Crowd

Live Chat

Mobile, Mobile Broadband & Home Wireless Broadband
click to chat
Available 24/7

Home Phone, Home Internet & Entertainment
click to chat
Available 24/7

Call Us

From your mobile: 1509
From another number: 13 39 37
Mon - Fri: 9am - 6pm

Managing your Service

View & change your plan

Register for My Account

Find your contract end date

Change ownership

Switch to paperless billing

Something Else?

Join the discussion at Yes Crowd

Live Chat

Mobile, Mobile Broadband & Home Wireless Broadband
click to chat
Available 24/7

Home Phone, Home Internet & Entertainment
click to chat
Available 24/7

Call Us

From your mobile: 1509
From another number: 13 39 37
Mon - Fri: 9am - 6pm

Troubleshooting & Device Help

Device Help

Check your service status

Try our Troubleshooting Guides

Activate a new or replacement SIM

Make an insurance claim

Lost or stolen devices

Device warranty information

Get your PUK code

Something Else?

Join the discussion at Yes Crowd

Live Chat

Mobile, Mobile Broadband & Home Wireless Broadband
click to chat
Mon-Fri: 8am-midnight AEST
Sat & Sun: 8am-10pm AEST

Home Phone, Home Internet & Entertainment
click to chat
Mon-Fri: 9am-8pm AEST

Call Us

13 13 44
Available 24/7

Buying & Upgrading

Find your contract end date

View or change your plan

Check your coverage (Broadband)

Check your coverage (Mobile)

Find a store

Live Chat

Mobile, Mobile Broadband & Home Wireless Broadband
click to chat
Available 24/7

Home Phone, Home Internet & Entertainment
click to chat
Available 24/7

Call Us

1800 780 219
Mon - Fri: 8am - 9pm AEST
Sat: 9am - 7pm AEST
Sun: 9am - 6pm AEST
Closed on all National Public Holidays

Moving & Disconnecting

Disconnect your service & return equipment

Arrange a relocation

Broadband available at your new address

Unlock your Mobile from the Optus network

Mobile coverage available at your new address

Something Else?

Join the discussion at Yes Crowd

Live Chat

Mobile, Mobile Broadband & Home Wireless Broadband
click to chat
Available 24/7

Home Phone, Home Internet & Entertainment
click to chat
Available 24/7

Call Us

1300 555 241
Mon - Fri: 8am - 7pm
Sat: 9am - 5pm

Username & Password Help

Get My Account username or password help

Get your Optusnet email username or password

Get your internet username or password

Find your WiFi username or password

Get your Modem or Router access details

Something Else?

Join the discussion at Yes Crowd

Live Chat

Mobile, Mobile Broadband & Home Wireless Broadband
click to chat
Available 24/7

Home Phone, Home Internet & Entertainment
click to chat
Available 24/7

Call Us

13 13 44
Available 24/7

Getting Started

Setting up your service

Activate a new or replacement SIM

Track your Mobile Phone or Mobile Broadband order

What does your plan include?

Track Home Broadband or Home Phone order

Track your Fetch order

Something Else?

Join the discussion at Yes Crowd

Live Chat

Mobile, Mobile Broadband & Home Wireless Broadband
click to chat
Available 24/7

Home Phone, Home Internet & Entertainment
click to chat
Available 24/7

Call Us

13 39 37
Mon - Fri: 9am - 6pm

Coverage & Travel

Check your coverage (Mobile)

Add or remove international roaming

Roaming on a Postpaid Plan

Check your coverage (Broadband)

Roaming on a Prepaid Plan

Roaming with Mobile Broadband

Calling from overseas

+61 2 8082 5678
Calls from an Optus Roaming Mobile Phone to this number are free

General & Billing Enquiries
Mon - Fri: 8am - 7pm AEST
Sat: 9am - 5pm AEST

Technical Support & Faults
Available 24/7

Something Else?

Join the discussion at Yes Crowd

Live Chat

Mobile, Mobile Broadband & Home Wireless Broadband
click to chat
Mon-Fri: 8am-midnight AEST
Sat & Sun: 8am-10pm AEST

Call Us

13 39 37
Mon - Fri: 9am - 6pm

Complaints
Something Else?

Find a store

Disability services

Contact Us

Join the discussion at Yes Crowd

Live Chat

Mobile, Mobile Broadband & Home Wireless Broadband
click to chat
Available 24/7

Home Phone, Home Internet & Entertainment
click to chat
Available 24/7

Call Us

13 39 37
Mon - Fri: 9am - 6pm