How to Add or Remove Additional Email Accounts

We're currently upgrading our billing system. If your account number starts with a 62, please chat with us to add or remove email accounts. Otherwise, log in to My Account to add, edit or remove additional (secondary) OptusNet email accounts.

Primary vs Secondary email accounts

Primary username / password

Each Broadband service has a single primary username / password for the account holder to access Member Services, My Account and their OptusNet email account. 

You can complete the following functions: 

  • View your usage, bills online
  • Setup
  • Access your My Account profile
  • Access the primary OptusNet Email account
  • Add / remove up to 14 additional secondary usernames for email access ~ excludes Prepaid Mobile Broadband

The primary account's username cannot be changed online. You can view or reset the password.  

Secondary accounts/usernames ~ excludes Prepaid Mobile Broadband

  • Can be added / removed in My Account by the account holder for family members at no additional cost (up to 14 additional usernames)
  • Provide each secondary account access to its own OptusNet email address, inbox and free email service
How to view, add or remove secondary email accounts

If you know your My Account login details, you can see and edit all linked email accounts and change their associated passwords in My Account. If you can't remember your My Account log in details, see this article first.

How to view, add or remove email usernames in My Account

Log into My Account

To add a secondary email account

  • Follow the steps above, then next to 'Secondary email accounts': Click 'Add email account'
  • Give the new email account a name, select a username then check if the username is available. Then select a password
  • Your new secondary email account will become available within 15 minutes and can be accessed online from here.

To remove a secondary email account

Please note: Secondary email accounts cannot be recovered once theyve been deleted 

  • Follow the steps above, then under 'Secondary email accounts', locate the secondary account you want to remove.
  • Click 'Delete' then confirm your request by clicking 'Delete' again

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