Update your personal details

You can update your contact details via:

  • My Optus app > More > Profile > Contact > Follow the prompts

If you need to correct an error in your account name or date of birth you will need to contact us


Change of name

Have you officially changed your name due to marriage, divorce, deed-poll etc.? Fill out the Change of Account Name form [PDF] and return it to us.

  • Fax: 1800 100 147
  • Mail: 
    Customer Care Support
    PO BOX 888
    NSW 1670

Important: Do not use this form to change ownership of a service. See Change ownership of your service.