Optus Pay: Support
From Monday 5 August 2019 Optus Pay will no longer be available.
On the 12 June 2019 the Product Disclosure Statement will be updated, and you will no longer be able to reload funds to your Optus Pay facility.
If you currently have a $0 balance in your Optus Pay facility and you no longer wish to use it, there is nothing you need to do. We will automatically close your facility after 5 August 2019.
If you have any funds in your facility, you have the following options:
1. Spend the remaining funds before 5 August 2019
You can use Optus Pay to make contactless payments of up to $100, wherever you see the Visa payWave sign. Like all cards, acceptance is ultimately at the merchants' discretion.
Note: if there are not enough funds on your Optus Pay facility for a transaction, you can pay part of the transaction using Optus Pay, and pay the rest via another payment method (e,g. credit card, gift cards, or cash).
2. Receive a refund on the remaining balance after 5 August 2019 (linked account required)
In order to receive an automatic refund, you must have a valid linked account. Please note it may take up to 3 working days to set up your linked account.
See the ‘How to update your linked account details’ tab below for more information on linking your account.
Note: the refund may take up to 6 weeks to be processed. If you haven’t received your refund by 16 September 2019, please call the Optus Pay team on (07) 4694 9081.
What happens if I don’t set up my linked account before 5 August 2019?
If you don’t have a linked account and wish to receive a refund on the balance remaining in your Optus Pay facility after 5 August 2019, you must call the Optus Pay team on (07) 4694 9081.
What happens once my refund has been processed?
Once the remaining funds in your Optus Pay facility have been transferred in accordance with the above, or your instructions, the Optus Pay facility will be closed.