If you're having difficulty activating, or replacing your SIM card, try our troubleshooting tips below:
It can take between 15 minutes and 4 hours for a SIM to activate, try the following:
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If you request to switch your number to Optus outside of the hours below, your service will remain active with your existing provider until the next business day:
Check the following:
If you need a different size SIM, pick one up at your nearest Optus store. Remember to bring 100 points of ID.
If you can't get to a store as you have special needs, or are living in a rural / regional area, chat with us and we can explain your options to you.
If you still need help, chat with us.