Have you been concerned about using mobile data while travelling overseas? Fear no more! We've made some big changes so you can surf the web, check emails, use maps and more on your travels, without all the heartache.
Basically, it's using mobile internet on your phone, tablet, laptop or other mobile broadband device while you're travelling outside of Australia.
Check out our data rates for using mobile broadband overseas:
As a heads up, data roaming isn't available in all countries and all data roaming charges are in addition to the included value if you're on a mobile plan.
Yes. Pre-purchase an Optus Travel™ Data Pack for $10 per day to get 70 MB of data to use in Zone 1 countries. Need even more? No sweat. You can buy multiple days and accumulate the total data allowance. For example, buy 5 days and use your 350MB any time over the 5-day period.
Online via My Account. (Just click the options and extras tab.)
Call 1300 300 937.
Call +61 2 8082 5678 (free from an Optus mobile).
If you have any more burning questions, head over to our help & support
If you've recently been travelling overseas, you can get an estimate of how much you'll be charged for roaming data.
Simply log in to My Account on the full website, select the service you've been using overseas and click on the 'Service Summary' tab.
As a heads up, there may be delays in receiving usage data and alerts. Check your next PDF bill for a complete list of roaming usage & charges.
Check out our Prepaid Mobile Broadband voucher page to find out about our $45 and $85 Optus Travel™ Packs.
You can recharge online with a credit card at www.optus.com.au/recharge or by visiting an Optus store to purchase the recharge vouchers. It's best to get these before you head off overseas.
Just so you know, the data roaming allowance is only for use overseas. Data roaming allowances can be rolled-over to a maximum of 20 GB, provided your recharge hasn't expired.
To activate international roaming for your mobile broadband device simply call:
Call care on 1300 300 937 (local charges apply).
Business customers call 133 343 (local charges apply).
Call +61 2 8082 5678 from overseas (free call from your Optus mobile).
To use your mobile broadband device to access the internet and send or receive emails while overseas, you must ensure that international (global) roaming is activated. This will let you stay connected with family and friends in selected destinations abroad.
International Data Roaming for Mobile Broadband will activate within 4 hours.
Just remember, you'll need to turn your device off and back on again to update the service access.
Optus customers with a mobile monthly plan can keep a tab on usage in My Account as well as receive SMS usage alerts.
SMS alerts are not available on all business plans. If you are a business customer and want to check if your service will receive usage alerts while roaming, please call 133 343 - within Australia.
If you're a Prepaid customer you can check your balance via your device's dashboard. If you have an older device, simply use your dashboard to SMS the word BAL to 9999.
While roaming using your mobile broadband service, you can access the internet as you normally would through the Optus network.
You can also connect to the internet via Wi-Fi (wireless-free) connections that your computer, tablet and mobile phone can detect, typically found in airports, hotels and some cafes. Most require passwords (provided by the supplier) and some charge a connection fee.
If you don't have a modem you can get a Plan or Prepaid USB or WiFi Modem that can be purchased online or in store. The modems are small enough to slip into your pocket!