We send you an SMS to verify your number transfer, so please keep your current SIM in your device
Enter Your Details and be sure they match the details of your current Mobile Service Provider's record
Select Keep Your Number when you've reached the Your Number section in Step 3 and enter your mobile number
How long does the porting transfer take?
You can activate online at any time; however a number will only 'physically' switchover during the times/days shown below. So if you make a request outside of these hours, your service will remain active with your existing provider until the next business day and then switchover. Switching normally occurs within about 20 minutes, but can take up to 4 hours during these times.
Monday - Friday: 08:00AM - 08:00PM
Saturday: 10:00AM - 06:00PM
What will it cost?
Sometimes if you cancel a contract with another service provider early, they may charge you a fee. Be sure to check with your existing provider as Optus is not liable for any fees incurred as a result of you transferring your service from another carrier.
General: For more info, see our Critical Information Summaries which can be found at optus.com.au/cis or pick one up in store.
Coverage: With 3G devices, you can access our 3G (UMTS 2100 MHz / 900 MHz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 MHz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.
Compatibility: If you bring your own device, make sure it's not locked to other networks and is compatible with the Optus Network. To learn more, visit optus.com.au/compatibility.
Network Compatibility: Handsets have been modified to be optimised for the Optus network and performance on other networks is not guaranteed. Handset has also been modified to have its dual SIM capability removed and it is a single SIM device. Please refer to the Specifications section for specific network compatibility.
Usage Alerts: Are sent to you in real time although delays may occur from time to time. You should not rely solely on the alert service to monitor your usage. To get up to speed with your balance, free SMS the keyword BAL to 9999 or download the My Optus app.
Recharge vouchers: Must be redeemed by the offer end date in order to receive the offer.
$180 SIM Starter Kit with 120GB Online: New customers only. Offer valid when SIM is purchased online by 29/3/20 and activated by 5/4/20. Bonus 60GB data applies to first recharge only on Optus Prepaid Epic Value plan. Bonus Data may take up to 72 hours to apply. All for use in AU within 365 days. Only available for purchase online. Bonus data does not rollover.
Handset Two Free Recharges offer: Available to new handset customers recharging on Epic Data Plan $30 and above. Must activate and recharge included SIM. 2nd and 3rd recharges of same value added on days 28 and 56. Recharge within 30 days of activation. Offer ends 31/3/20, unless extended.
Mobile Broadband Bonus Data: May take up to 72 hours to be applied and will expire at the same time as that recharge. Applies to new customers only on first recharge over $30 or more before 29/3/20. Bonus data does not roll over. Excludes $45 and $85 recharges and SIM swaps. Excludes $99 Modem (E5577) Limit once per customer.
OPTUS PREPAID EPIC DATA: Streaming Data: Requires positive MyData balance to access. Expires at the end of your recharge period or on your next recharge, whichever is earlier. Streaming services subject to change and may not have apps available on all mobile operating systems. Content such as ads, authentication and app analytics are excluded and will be deducted from any MyData balance you have. Tethering and downloads not permitted. Data Rollover: Rollover unused included MyData up to a max of 200GB if you recharge before expiry. If you accrue over 200GB of MyData Rollover you will forfeit any data over that limit. MyData Rollover will be used after any MyData Add On, MyData or MyData Bonus allowances you may have on your current recharge. Unlimited Standard International Calls: $30+ recharges provides unlimited standard international calls to 15 selected destinations as standard plan inclusion. Included destinations are Canada, mainland China, France, Germany, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Sweden, UK & USA. Calls to other destinations and non-standard calls are deducted from included Extras Credit, see optus.com.au/prepaidint for rates. For calls made from within Australia. Expires in 28 days or on next recharge, whichever is earlier. Excludes premium/special/satellite/overseas toll-free numbers and video calls.
OPTUS PREPAID EPIC VALUE: Data Rollover: Rollover unused included MyData up to a max of 50GB if you recharge before expiry. If you accrue over 50GB of MyData Rollover you will forfeit any data over that limit. MyData Rollover will be used after any MyData Add On, MyData or MyData Bonus allowances you may have on your current recharge.