Mobile phones

Get a brand new smartphone in your pocket, your way.

You have the choice to buy a phone on My Plan Plus, or lease selected handsets on My Plan Flex. When you lease, while you don't own the phone, you could pay up to $10 less on your monthly bill on some My Plan Flex plan and phone combinations, compared to similar My Plan Plus options. And you have the freedom to upgrade after 12 months for just $99 when you return the current phone in good working order and sign up to a new 24-month plan.

Both options come with inclusions you'll love - data you can pool and share, and unlimited standard national talk and text to Australian numbers.


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Mobile Phones

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common questions

  1. What is Optus return policy?
    Hey, we understand you might have a change of heart. So if it's not the phone you wanted and it's still sealed, just contact us within 10 days from purchase to have it returned or exchanged, free of charge**.
  2. Do phones come with a warranty?
    With Optus you get a locally-supported manufacturer's warranty. Have a problem? We'll sort it out, without the hassle.
    For more information on warranty eligibility and claims process go to www.optus.com.au/warrantyinfo
  3. Can I transfer my current phone number to Optus?
    You can transfer or 'port' your existing mobile number to a new Post-Paid Mobile Phone service. Simply fill out the details when you purchase from us.
  4. How is Optus coverage in my area?
    Check Your Coverage
  5. Can I move plans if I change my mind?
    Yes, however fees can apply. If a change of rate plan, upgrade or handset pay out fee applies you will be informed before committing to the change.

Choose from a wide range of the latest devices from Optus, including Samsung, Sony, Nokia, Oppo and more.

Whatever phone you choose you'll get generous data, unlimited standard national talk and text, plus you can keep in touch with friends and family in 32 popular countries when you're out and about in Australia.

Enjoy superfast downloads, web browsing and streaming on our 4G Plus network with a compatible device and plan. Our 4G Plus network is now available in all capital cities and hundreds of regional towns with the latest devices. Check at optus.com.au/coverage.

Mobile phone plans often include monthly phone repayments, usually spread out over 24 months. Remember that cancellation fees may apply.

Perhaps you've instead decided to BYO (bring your own) phone. If so, you can get a SIM card on one of our SIM-only plan options, and use your phone on the Optus mobile network in Australia - as long as it's compatible and unlocked from any other network provider, you're good to go. Remember coverage varies by device, so pick one that's compatible with our entire network to get the best experience.

Buying a mobile phone that's right for you will depend on many factors, some of which include: your budget, the kinds of features most useful to you, and what your likely usage will be.Perhaps you prefer to have a phone with a large HD screen; or something that's a little more compact, that will easily fit in your pocket or purse. We have everything from phones with small screens to large-screened smartphones or "phablets".

Mobile phone cameras have come a long way and now rival the resolution and performance of many compact digital cameras on the market; so, if taking photos with your phone is important to you, high-end smartphones give you good image quality in most conditions.

If you live or work in our 4G Plus network coverage areas and use mobile internet a lot for downloading music or files, streaming HD video, or playing games, then one of the latest 4G phones might be right up your alley.

However, if having access to quicker 4G* data speeds isn't a deal breaker for you, then one of our 3G phones might fit your budget, and still provide you with mobile internet access in Optus coverage areas.

Whatever you're searching for, we're here to help match you up with the best mobile phone and best mobile plans to suit you.

OPTUS MY PLAN FLEX/PROMO FLEX PLANS

My Plan Flex/Promo Flex plans allow you to lease an eligible device on a 24 month plan and use it to access the Optus network. You do not own the device and you must return the device to Optus in good working order at the end of your contract. If it is not in good working order, you'll pay a damage fee of up to $499. If the phone gets damaged during your lease and you'd like to have it fixed, you need to pay to have it repaired by Optus or the manufacturer (excludes warranty/consumer guarantee claims).

You can offer to purchase the device at the end of your 24 month lease contract for fair market value (which we’ll advise at the time).

If you don’t return the device at the end of your contract term, you’ll continue to pay monthly device charges for up to 2 months (as well as your plan fees). At that point, if you still don't return the device, you will have to pay us a non- return fee (the fair market value of the device which we’ll advise at the time) and you will own the device.

After 12 months you can upgrade the device by paying a one-off fee of $99. To do this you need to return the current device in good working order to Optus and get a new device on a new 24-month plan. If the current device is damaged, you’ll pay a damage fee. If you don’t return the current device within 14 days of your new contract you’ll have to pay for the device at its fair market value.

MY PLAN FLEX/PROMO FLEX CANCELLATION

If you cancel at any time within the 24 month contract term you will be charged a plan cancellation fee, pro-rated monthly for your remaining contract term. Additionally, if you cancel in the first 18 months you'll have to keep the phone and pay all monthly device charges (which will be increased by any device credits lost as a result of early cancellation) for the remainder of the contract term. If you cancel in the last 6 months of your 24 month contract, you can either return the device to us or make an offer to purchase it at fair market value (which we'll advise at the time). If you choose to return the device, you'll pay $99 if it's in good working order or a damage fee of up to $499 if it's damaged.

$100 MY PLAN FLEX PROMOTIONAL PLANS:

Available to new and recontracting services. Offer ends 20 May 2018.

$120 MY PLAN FLEX PROMOTIONAL PLANS:

Available to new and recontracting services, with a maximum of 6 services per billing account. Offer ends 20 May 2018.

DOUBLE DATA OFFER: Sign up/recontract to selected My Plan Flex handset plan to receive double the standard data inclusion for 24 months. Double data offer is not available with other bonus data offers unless specified and is forfeited if you re-contract, change or cancel your plan. Double data will not appear until second bill. Ends 30/4/18.


OPTUS MY PLAN PLUS/PROMO PLUS PLANS

$100 MY PLAN PLUS PROMOTIONAL PLANS:

Available to new and recontracting services. Offer ends 20 May 2018.

$120 MY PLAN PLUS PROMOTIONAL PLANS:

Available to new and recontracting services, with a maximum of 6 services per billing account. Offer ends 20 May 2018.

MY PLAN PLUS/PROMO PLUS CANCELLATION

Your phone repayments are reduced by a monthly credit. If you need to cancel your plan there are no plan cancellation fees, simply pay out the full remaining cost of your phone which will include any monthly credits that Optus was going to cover.

MY PLAN PLUS/PROMO PLUS NEW PHONE TRADE UP

After 12 months you can pay a one-off fee of $99, return your current device in good working order to a Yes Optus store and buy a new device on a new 24-month plan. Alternatively if you wish to keep your original device simply pay out the full remaining cost of your device including any monthly credits that Optus was going to cover, then upgrade to a new device on a new 24-month plan. For more info visit optus.com.au/newphonetradeup.


GENERAL

Fair Go policy applies. For more info, see our Critical Information Summaries which can be found at optus.com.au/cis or pick one up in store.

MOBILE TV AND MUSIC STREAMING:

Included on selected plans. All for use in Australia. Fair Go Policy applies. Stream SD video up to 1.5Mbps & music up to 512kbps. Mobile TV Streaming now available on selected 24 month plans. Offer may be withdrawn at any time. Some streaming services require paid subscriptions. Streaming services subject to change at any time. Content such as ads, authentication & app analytics are excluded and will incur data charges. Streaming services may not have apps available on all mobile operating systems. Suitable for one stream per service on mobile & tablet devices only.

OPTUS SPORT:

Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription or you move to an ineligible plan. An Optus Sport subscription is included at no extra cost on eligible mobile plans priced at $45 and above on 24 months contract. Where your plan includes Optus Sport at no additional cost, your bill will show a $15 charge and corresponding credit.

INTERNATIONAL SMS/MMS ON $45 MY PLAN PLUS/MY PLAN FLEX:

Get unlimited standard international SMS and MMS to selected countries.

INTERNATIONAL TALK/TEXT INCLUSIONS:

Included minutes can be used for standard international calls to numbers in selected countries & unlimited standard international SMS/MMS (selected countries). International calls billed per minute.

SELECTED COUNTRIES FOR INTERNATIONAL CALL AND TEXT INCLUSIONS:

Austria, Bangladesh, Cambodia, Canada, Chile, China, Croatia, France, Germany, Greece, Hong Kong, Hungary, Indonesia, India, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Pakistan, Philippines, Poland, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Kingdom, USA and Vietnam. 'yes' International rates apply for excess and non-included usage. See optus.com.au/international.

INTERNATIONAL ROAMING INCLUSIONS:

$100 and $120 My Plan Plus/My Plan Flex give you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use in Zone 1 countries per month. For a list of countries see optus.com.au/travel. If you exceed your included data allowance then standard PAYG data roaming charges will apply.

FAST-TRACKED SERVICE:

Fast- tracked customer service only available on the $120 My Plan Plus. An eligible number must be entered to receive fast-tracking when you call customer service on 133 937.

$120 MY PLAN PLUS/ MY PLAN FLEX:

Limit of 6 services applies to accounts which have a service on a $120 My Plan Plus/ My Plan Flex plan.

DATA POOL:

If you have more than one My Plan Plus (including SIM Only), My Plan Flex, Promo Plus, Promo Flex, My Plan Business (including SIM Only & Tech Fund), My Plan Business Flex, My Mobile Broadband Plus or Mobile Broadband Business plan on the same billing account, the included monthly data allowance will combine into one data pool, which will be shared by all eligible services on that account. This data can also be shared with any existing Share Data Plan. Any unused data in the data pool expires at the end of each billing month.

ADDITIONAL DATA:

Additional data automatically charged at $10/1GB. If you use more than 150GB on a single billing account we may continue to charge you at the same rates or restrict your data use until next billing period.

USAGE ALERTS:

Usage alerts are not real-time and delays of up to 48 hours may be experienced.

COVERAGE:

With 3G devices, you can access our 3G (UMTS 2100 MHz / 900 MHz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 MHz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.

TOP PICK FOR OUR REGIONAL COVERAGE:

If you grab a phone with this badge, you can get our best voice and data coverage in regional areas.

$5/MTH INTERNATIONAL TALK & TEXT PACK:

International Talk & Text pack is a monthly recurring pack that gives you up to 150 minutes a month to be used on standard international calls to mobile and fixed lines and unlimited text to 40 selected countries. The pack can be cancelled at any time. Limit of one pack per month. Only available on selected plans.

$5/MTH INTERNATIONAL TALK & TEXT PACK COUNTRIES INCLUDE:

American Samoa, Belgium, Bermuda, Brazil, Brunei, Bulgaria, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Finland, Guadeloupe, Guam, Iceland, Iraq, Israel, Kuwait, Laos, Lebanon, Luxembourg, Macau, Malta, Mariana Islands, Mexico, Mongolia, Nigeria, Norway, Paraguay, Peru, Portugal, Puerto Rico, Romania, Russia, Slovakia, Spain, Sri Lanka, Sweden, US Virgin Islands and Venezuela.

NATIONAL GEOGRAPHIC APP:

Fair Go Policy applies. The National Geographic App is a premium product available at no additional cost for viewing in Australia on eligible Optus plans for selected iOS and Android devices. Visit optus.com.au/natgeo for more info.

Available for Optus customers who are 18+ yrs, or 15-17yrs with parental permission, on a 24-month postpaid or 12-month SIM only plan, mobile broadband plans and active Fetch with Optus customers. Excludes Fleet, Tech Fund and month-to-month SIM only customers.

Eligible customers will receive 1 login per account, allowing concurrent use on 2 screens. Mobile customers may receive additional logins for additional service numbers. Mobile broadband and active Fetch from Optus customers will receive a maximum of one login per account. May take up to 4 hours after activating your service before you can successfully access the National Geographic App. National Geographic content will be streamed data-free on the Optus mobile network. Other content such as ads, authentication, app analytics, Optus Competition Page or links to third party sites are excluded and may incur data charges.

Access to the National Geographic App will be available for the life of your plan (unless you cancel or move to an ineligible plan), while Optus retains the rights. App is exclusive until January 2019.

The National Geographic App includes selected content from National Geographic magazines. Includes full magazine content from January 2009, a selection of 75 of National Geographic’s best classic issues from the archive, and web articles from January 2014.

What is meant by ‘good working order’?

Good working order diagram

The phone needs to be in "good working order", when you return it either for an upgrade or at the end of your lease. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:

  • Can power on and off.
  • Has a fully functional touchscreen and battery.
  • Is not physically damaged (e.g. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing, does not have any missing buttons or damage to other components such as charging ports or SIM tray).
  • Does not have any missing, disassembled, customised or non-genuine parts (this does not affect your rights under the Australian Consumer Law).
  • Is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
  • Has any locking features disabled (for example, find my iPhone on iOS devices).
  • Is not IMEI blocked.
  • Is the phone you leased from us under the mobile equipment lease plan.

You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we leased to you.

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