New Phone Trade Up is only available on 24-month My Plan Plus plans and is an automatic plan inclusion. After 12 months on an eligible plan you can pay a one-off fee (which will be either $99 or $149 depending on your plan), return your current phone in good working order to a Yes Optus store and buy a new phone on a new eligible 24-month plan. You will also need to sign a separate agreement with our second-hand vendor to transfer ownership of your original phone. Alternatively if you wish to keep your original phone simply pay out the full remaining cost of your phone including any amount that Optus was going to cover, then upgrade to a new phone on a new 24-month plan. Phone and plan repayments on your new eligible 24-month plan may differ. There is no obligation to use New Phone Trade Up and where you elect to pay the applicable fee, it will appear on your next Optus Bill.
NEW PHONE TRADE UP
No more waiting until your contract's up to get the latest new phone.
Now our latest My Plan Plus mobile phone plans come with a New Phone Trade Up option. After 12 months you can pay a one-off fee to return your current mobile phone in good working order to your nearest Yes Optus store, and grab yourself a new one on an eligible new 24-month plan!
Alternatively, you can keep your current phone. Simply pay out its full remaining cost - including any amounts that Optus was going to cover - and trade-up to a new phone on a new 24-month plan.
Or, you can do nothing at all - it's your call.
HOW DO I TRADE UP?
KEEPING MY OLD PHONE
Want to trade up but hang onto your old phone? Yes, keeping your phone as a back-up - or to give to your mum - is an option.
Instead of paying a one-off fee, simply pay out the full remaining cost of your phone, including any amounts that Optus was going to cover. Then get a new phone on an eligible new 24-month plan.
Sweet - having your old phone and a new one too.
WHAT HAPPENS NEXT
We're big on sustainability. One of Optus' highest causes of environmental impact is mobile phones, and one way we’re working to off-set this is by giving our phones longer lives.
How do we do this? Well, when you trade up - we pass your old phone to our second-hand device vendor. Once our vendor receives it, they prepare it for its new life, where it will either be re-used in developing nations or recycled through Mobile Muster.
But first, before handing over your phone, remember – you need to delete all your personal data, and make sure your phone's unlocked. It is best to complete this step once we've confirmed your eligibility.
OUR NEW NIMBLE PLANS
We get it - you need to keep nimble in a fast-moving world. That's why our latest My Plans Plus plans include No Plan Cancellation Fee as well as New Phone Trade Up.
No Plan Cancellation Fee lets you exit early if you need to. Simply pay what's owing on your phone - including any amounts that Optus was going to cover - and you're out.
WHAT IS 'GOOD WORKING ORDER'?
If you want to upgrade, the phone needs to be in good working order. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:
- can power on and off.
- has a fully functional touchscreen and battery.
- is not physically damaged (e.g. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing, does not have any missing buttons or damage to other components such as charging ports or SIM tray).
- does not have any missing, disassembled, customised or non-genuine parts (this does not affect your rights under the Australian Consumer Law).
- is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
- has any locking features disabled (for example, find my iPhone on iOS devices).
- is not IMEI blocked.
- is the phone you purchased from us under the mobile equipment plan.
You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we sold to you.
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