NEW PHONE TRADE UP

No more waiting until your device payment plan is up to get the latest phone.

Our latest phone plans come with a New Phone Trade Up option. In the last 12 months of your plan, you can pay a one-off fee to return your current mobile phone in good working order to your nearest Optus store, and upgrade to a new phone on a 24- or 36-month device payment plan with an eligible SIM plan.

Alternatively, you can keep your current phone. Simply pay out its full remaining cost - including any amounts that Optus was going to cover – and grab yourself a new phone.

Or, you can do nothing at all - it's your call.

If you signed up or recontracted prior to 25 November 2019, please refer to your Critical Information Summary on how you can Trade Up. Available on MyAccount.

NEW PHONE TRADE UP

No more waiting until your device payment plan is up to get the latest phone.

Our latest phone plans come with a New Phone Trade Up option. In the last 12 months of your plan, you can pay a one-off fee to return your current mobile phone in good working order to your nearest Optus store, and upgrade to a new phone on a 24- or 36-month device payment plan with an eligible SIM plan.

Alternatively, you can keep your current phone. Simply pay out its full remaining cost - including any amounts that Optus was going to cover – and grab yourself a new phone.

Or, you can do nothing at all - it's your call.

If you signed up or recontracted prior to 25 November 2019, please refer to your Critical Information Summary on how you can Trade Up. Available on MyAccount.

HOW DO I TRADE UP?

12 months later
Arrow | Image
Arrow | Image
Arrow | Image

If you sign up to one of our latest month-to-month SIM plans with a phone on an eligible device payment plan today, in the last 12 months of your plan, you can trade up to a new phone.

Confirm you are in the last 12 months of your current device payment plan. Not sure? You can check your contract status in My Account before proceeding.

Check your phone is in good working order, and then back-up your phone before you go into an Optus Store.

Take your phone into your nearest Optus store, and speak to our friendly staff. Once they confirm your eligibility, you must wipe your phone data and restore it to factory settings before handing it in. From there, simply pay a one-off fee and choose a brand-new phone on an eligible new device payment plan.

If you sign up to one of our latest month-to-month SIM plans with a phone on an eligible device payment plan today, in the last 12 months of your plan, you can trade up to a new phone.

Confirm you are in the last 12 months of your current device payment plan. Not sure? You can check your contract status in My Account before proceeding.

Check your phone is in good working order, and then back-up your phone before you go into an Optus Store.

Take your phone into your nearest Optus store, and speak to our friendly staff. Once they confirm your eligibility, you must wipe your phone data and restore it to factory settings before handing it in. From there, simply pay a one-off fee and choose a brand-new phone on an eligible new device payment plan.

KEEP IT OR TRADE IT - BUT STAY NIMBLE

KEEPING MY OLD PHONE

Want to trade up but hang onto your old phone? Yes, keeping your phone as a back-up - or to give to your mum - is an option.

Instead of paying a one-off fee, simply pay out the full remaining cost of your phone, including any amounts that Optus was going to cover. Then get a new phone on an eligible new device payment plan.

Sweet - keep your current phone and get a new one too.

WHAT HAPPENS NEXT

We're big on sustainability. One of Optus' highest causes of environmental impact is mobile phones, and one way we’re working to off-set this is by giving our phones longer lives.

How do we do this? Well, when you trade up - we pass your old phone to our second-hand device vendor. Once our vendor receives it, they prepare it for its new life, where it will either be re-used in developing nations or recycled through Mobile Muster.

But first, before handing over your phone, remember – you need to delete all your personal data, and make sure your phone's unlocked. It is best to complete this step once we've confirmed your eligibility.

Your Plan. Your Way.

OUR NEW NIMBLE PLANS

We get it - you need to keep nimble in a fast-moving world. That's why our latest SIM plans have no lock in contracts, which means you can change plans when you need to and there no plan cancellation fees. With New Phone Trade Up on your device payment plan, you have more flexibility than ever before.

A no lock in contract means you can exit early if you need to. Simply pay what's owing on your device - including any amounts that Optus was going to cover - and you're out.

WHAT IS 'GOOD WORKING ORDER'?

If you want to upgrade, the phone needs to be in good working order. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:

  • can power on and off.
  • has a fully functional touchscreen and battery.
  • is not physically damaged (e.g. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing, does not have any missing buttons or damage to other components such as charging ports or SIM tray).
  • does not have any missing, disassembled, customised or non-genuine parts (this does not affect your rights under the Australian Consumer Law).
  • is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
  • has any locking features disabled (for example, find my iPhone on iOS devices).
  • is not IMEI blocked.
  • is the phone you purchased from us under the mobile equipment plan.

You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we sold to you.

WHAT IS 'GOOD WORKING ORDER'?

If you want to upgrade, the phone needs to be in good working order. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:

  • can power on and off.
  • has a fully functional touchscreen and battery.
  • is not physically damaged (e.g. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing, does not have any missing buttons or damage to other components such as charging ports or SIM tray).
  • does not have any missing, disassembled, customised or non-genuine parts (this does not affect your rights under the Australian Consumer Law).
  • is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
  • has any locking features disabled (for example, find my iPhone on iOS devices).
  • is not IMEI blocked.
  • is the phone you purchased from us under the mobile equipment plan.

You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we sold to you.

LOOKING FOR A HOT NEW PHONE?

Check out the latest mobile handsets here.

LOOKING FOR A HOT NEW PHONE?

Check out the latest mobile handsets here.

GET MORE WITH OPTUS

STOP AT NOTHING

STOP AT NOTHING

When it comes to improving our network, there is no finish line. We've put in the hard yards so 4G Plus, our fastest network ever, now reaches over 90% of Australians.

Data Sim plans at Optus 75GB data $50 a month

BYO your iPad or Tablet

Do you have an empty SIM card slot in your iPad or tablet? Get a Data SIM with 75GB and share data across your devices if you have eligible plans on the same billing account.

OPTUS PERKS

OPTUS PERKS

If you're an Optus customer, you can register for our reward and loyalty program - Optus Perks - and enjoy discounted movie vouchers, special offers and more every day.

FREQUENTLY ASKED QUESTIONS

  • How do I get New Phone Trade Up?

    If you're a new or recontracting Optus customer, and take up an eligible new plan, the New Phone Trade Up option will automatically be included as part of your plan. After you've been on your plan for 12 months, you can visit any Yes Optus store to begin the trade-up process.

  • What are the steps involved in New Phone Trade Up?

    After 12 months on any eligible plan, you can:

    a. Return your existing device in good working order to a Yes Optus Store,

    b. Agree to pay a fee a one off fee (check your pricing plans for details of the fee, which will either be $99 or $149 depending on your plan);

    c. Purchase a new device on a new 24-month plan; and

    d. Sign a separate agreement with our second-hand vendor to transfer ownership of your original phone.

    If you meet the above steps, Optus will waive any remaining handset repayments on the phone being traded up.

    Alternatively, 12 months into your plan, you can elect to keep your current phone by paying out the full remaining cost of the phone (including anything that Optus was going to cover) and upgrade to a new one on a new eligible 24-month plan.

  • Are there any additional costs for New Phone Trade Up?

    New and re-contracting customers who sign-up on a new eligible plan will have New Phone Trade Up option automatically included within the plan. When it comes time to trade-up a phone, additional costs will apply, depending on how you elect to trade-up.

  • When can I use New Phone Trade Up?

    The New Phone Trade Up Option is only available after you have been on an eligible plan for a period of 12 months. If you want to get a new phone earlier, you will need to pay off the remainder of your original phone including any amount that Optus was going to cover and then purchase a new phone on a new eligible 24-month plan.

  • Do I have to return the same phone that I purchased when I signed up to an eligible plan?

    Yes, you need to return the same phone that you purchased when you signed up to an eligible plan or any replacement phone that has been replaced under a warranty claim or through Optus under an insurance claim.

  • Does the new phone I purchase need to be the same make and model as the phone I am trading up with?

    No, if you want to try another type of phone, you can.

  • What happens if I damage my original phone?

    The phone you return to us needs to be the phone you purchased when you signed up to an eligible plan and must be in good working order. If your phone is not in good working order, you can still trade-up after 12 months by paying the full remaining cost of your phone (including any amount that Optus was going to cover) and then upgrade to a new one on a new 24-month plan.

  • What if I'm not sure about my phone being in "good working order"?

    First up, read our guide explaining what good working order is, and have a look at our images to gauge where your phone sits. Still not sure? Just bring your phone to your nearest Yes Optus store and our friendly staff will assist you.

  • What if I want to keep my old phone and get a new one?

    It's hard to say goodbye to your old phone. So if you want to keep your old one as a backup or to give to your mum, you still can. Simply pay out the full remaining cost of your phone, including any amount that Optus was going to cover, and buy a new phone on a new 24-month plan.

  • Where do I go to trade-up my existing smartphone using New Phone Trade Up?

    You can return your old phone and get your new phone on a new eligible 24-month plan by using New Phone Trade Up at your nearest Optus Yes Store.

  • What do I need to do before I trade-up my phone?

    Please ensure your phone is backed up before you head into a Yes Optus Store. Once our staff have confirmed your eligibility you will need to delete your personal/confidential information from your phone before proceeding with Trade Up. You will also need to ensure that you remove any SIM and any memory cards.

    If you are trading in an iPhone with the Find My iPhone feature, this must be disabled before Trade Up. To do this, switch on your device, then choose "Settings" and select "iCloud". Turn off "Find my iPhone" and then enter your Apple ID password and select "Turn off". For more information, please see Apple Support.

    If you're Trading Up a phone from another manufacturer, please make sure you've disabled any kind of security lock settings on your phone. These settings can remote lock your mobile phone to protect it from data theft if you lose your phone. These security lock settings must be turned off before you bring in your smartphone to Trade Up. If you are unsure, please check the user guide for your phone.

    You only need to bring in the phone to trade up, so keep your accessories and charger, your new phone may be compatible, so you have a spare. Bonus!

  • What happens to my old phone?

    Your old phone will be resold or recycled by our nominated second hand dealer depending upon what condition it is in.

  • How do I know if I have reached the 12 month mark of my contract?

    You can check your contract status in My Account to confirm if you have reached your 12 month mark.

  • Do I need to bring my charges and accessories with me when trading up?

    No, you can keep your accessories and charger, as your new phone may be compatible, so you have a spare.

why choose us?

  •  RELIABLE NETWORK
  •  24/7 SUPPORT
  •  300+ RETAIL SHOPS NATIONALLY

New Phone Trade Up is an automatic plan inclusion. In the last 12 months of your plan, you can pay a one-off fee (which will be either $99 or $149 depending on your plan), return your current phone in good working order to a Yes Optus store and upgrade to a new phone on a 24- or 36-month device payment plan with an eligible SIM plan. You will also need to sign a separate agreement with our second-hand vendor to transfer ownership of your original phone. Alternatively if you wish to keep your original phone simply pay out the full remaining cost of your phone including any amount that Optus was going to cover, then upgrade to a new phone on a 24- or 36-month device payment plan with an eligible SIM plan. There is no obligation to use New Phone Trade Up and where you elect to pay the applicable fee, it will appear on your next Optus Bill.