Mobile phones

Get a brand new smartphone in your pocket, your way.

You have the choice to buy a phone on My Plan Plus, or lease selected handsets on My Plan Flex. When you lease, while you don't own the phone, you could pay up to $10 less on your monthly bill on some My Plan Flex plan and phone combinations, compared to similar My Plan Plus options. And you have the freedom to upgrade after 12 months for just $99, or $149 on My Plan Plus when you return the current phone in good working order and sign up to a new eligible 24-month plan.

Both options come with inclusions you'll love - data you can pool and share, and unlimited standard national talk and text to Australian numbers.


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Mobile Phones

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common questions

  1. What is Optus return policy?
    Hey, we understand you might have a change of heart. So if it's not the phone you wanted and it's still sealed, just contact us within 10 days from purchase to have it returned or exchanged, free of charge**.
  2. Do phones come with a warranty?
    With Optus you get a locally-supported manufacturer's warranty. Have a problem? We'll sort it out, without the hassle.
    For more information on warranty eligibility and claims process go to www.optus.com.au/warrantyinfo
  3. Can I transfer my current phone number to Optus?
    You can transfer or 'port' your existing mobile number to a new Post-Paid Mobile Phone service. Simply fill out the details when you purchase from us.
  4. How is Optus coverage in my area?
    Check Your Coverage
  5. Can I move plans if I change my mind?
    Yes, however fees can apply. If a change of rate plan, upgrade or handset pay out fee applies you will be informed before committing to the change.

Choose from a wide range of the latest devices from Optus, including Samsung, Sony, Nokia, Oppo and more.

Whatever phone you choose you'll get generous data and unlimited standard national talk and text.

Enjoy superfast downloads, web browsing and streaming on our 4G Plus network with a compatible device and plan. Our 4G Plus network is now available in all capital cities and hundreds of regional towns with the latest devices. Check at optus.com.au/coverage.

Mobile phone plans often include monthly phone repayments, usually spread out over 24 months. Remember that cancellation fees may apply.

Perhaps you've instead decided to BYO (bring your own) phone. If so, you can get a SIM card on one of our SIM-only plan options, and use your phone on the Optus mobile network in Australia - as long as it's compatible and unlocked from any other network provider, you're good to go. Remember coverage varies by device, so pick one that's compatible with our entire network to get the best experience.

Buying a mobile phone that's right for you will depend on many factors, some of which include: your budget, the kinds of features most useful to you, and what your likely usage will be.Perhaps you prefer to have a phone with a large HD screen; or something that's a little more compact, that will easily fit in your pocket or purse. We have everything from phones with small screens to large-screened smartphones or "phablets".

Mobile phone cameras have come a long way and now rival the resolution and performance of many compact digital cameras on the market; so, if taking photos with your phone is important to you, high-end smartphones give you good image quality in most conditions.

If you live or work in our 4G Plus network coverage areas and use mobile internet a lot for downloading music or files, streaming HD video, or playing games, then one of the latest 4G phones might be right up your alley.

However, if having access to quicker 4G* data speeds isn't a deal breaker for you, then one of our 3G phones might fit your budget, and still provide you with mobile internet access in Optus coverage areas.

Whatever you're searching for, we're here to help match you up with the best mobile phone and best mobile plans to suit you.

What is meant by ‘good working order’?

Good working order diagram

The phone needs to be in "good working order", when you return it either for an upgrade or at the end of your lease. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:

  • Can power on and off.
  • Has a fully functional touchscreen and battery.
  • Is not physically damaged (e.g. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing, does not have any missing buttons or damage to other components such as charging ports or SIM tray).
  • Does not have any missing, disassembled, customised or non-genuine parts (this does not affect your rights under the Australian Consumer Law).
  • Is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
  • Has any locking features disabled (for example, find my iPhone on iOS devices).
  • Is not IMEI blocked.
  • Is the phone you leased from us under the mobile equipment lease plan.

You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we leased to you.

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