Optus Coverage Commitment
Take our fastest network ever for a test run when you sign up to any 24-month mobile plan. We’re confident in our mobile network and now you can be too with the Optus Coverage Commitment. If you are experiencing coverage issues on our mobile network that we can’t fix, you can say goodbye to us and we’ll gladly cover any cancellation fee and remaining handset charges when you return the phone to us in good working order. Plus, we’ll credit your current month’s plan access fee and handset charges. Experience our 4G Plus network speeds and see the difference for yourself.
Nitty Gritty: New services only on selected 24mth mobile plans. Excludes Prepaid to Postpaid. Return the phone in good working order within 14 days, pay additional plan features and any excluded usage. You may keep the phone and pay remaining handset or lease charges. Limit one per service. Max 5 services per account. For more details visit optus.com.au/coveragecommitment
Optus 4G Plus Network Coverage
Our expanding coverage has brought Optus 4G Plus network to new heights. All you need to experience the benefits of 4G Plus is a compatible 4G device and plan and be in a 4G Plus coverage area. Speed and coverage varies depending on device and location.
OPTUS' COVERAGE COMMITMENT
Sign up to a new service on a selected 24 month mobile handset plan (excludes Business plans and Tech Fund plans) on or after 13th August 2018. If you are experiencing a coverage issue within Australia, contact us so we can assess and confirm whether it is a mobile coverage issue. If we confirm it’s mobile network related, we will cancel the service.
If you are on a My Plan Plus plan, you may choose to (1) keep your handset and pay out the remaining handset repayments (including any handset credits Optus covers) as a lump sum, or (2) return the handset in good working order within 14 days of the cancellation request and Optus will waive remaining handset repayments. If you want to return the handset but it is not returned in good working order or within 14 days of the cancellation request, you must pay out the remaining handset repayments (including any handset credits Optus covers) as a lump sum.
If you are on a My Plan Flex plan, you may choose to (1) keep the handset and pay the remaining monthly lease charges (including any leasing credit Optus covers) as a lump sum, or (2) return the handset in good working order within 14 days of the cancellation request and Optus will waive remaining monthly lease charges. If you choose to return the handset but it is not returned in good working order, a damage fee of up to $499 will apply, or if you fail to return the handset within 14 days of the cancellation request you must pay the remaining monthly lease charges (including any leasing credit Optus covers). Optus will waive the lease plan cancellation fee.
This offer is limited to once per eligible service with a maximum of 5 services per account. Your monthly access fee and handset charge will be credited for the month that cancellation takes place. You must pay for any additional plan features and excluded usage charges.
If you cancel your mobile service, you will no longer be eligible for any bundled offer.
Also, if you cancel your service, return your handset and want to sign a new 24 month plan with a different handset using the same service number, you will not be eligible to claim the Optus Coverage Commitment for your new plan.
This Coverage Commitment does not affect your Australian Consumer Law rights under the Competition and Consumer Act 2010 (Cth).