International roaming is turned on for all Optus Prepaid mobile phones so there's no set up! However, if roaming isn't turned on for your phone, it's best to do so before you leave Australia. To turn roaming on or off, here's how:
Roaming On Optus Prepaid
Roam The World With Optus Travel™
Optus Travel™ makes it easy and affordable to stay in touch when you travel overseas with your Prepaid mobile.
Prepaid Roaming Options
Optus Prepaid Epic Data and My Prepaid Ultimate Plus
If you’re on Optus Prepaid Epic Data or My Prepaid Ultimate Plus, you can use any Extras Credit included with recharges of $30 or more, or you can buy an Extras Credit Add On for $10 or $20.
Optus Prepaid Epic Value
If you’re on Optus Prepaid Epic Value you can buy an Extras Credit Add On for $10 or $20.
My Prepaid Ultimate, My Prepaid Ultra and My Prepaid Ultra Plus
If you’re on My Prepaid Ultimate or My Prepaid Ultra or My Prepaid Ultra Plus, you can recharge with a $20 Travel Credit Add On. You can also use any Extras Credit included with recharges of $30 or more, or you can buy an Extras Credit Add On for $10.
My Prepaid Daily plans
On the My Prepaid Daily plans just recharge from $10 and use your normal credit while you roam. Recharges from $30 on My Prepaid Daily have a six-month expiry.
Other Prepaid plans
If you're on one of our other Prepaid mobile plans such as My Prepaid Long Expiry, international roaming rates are charged out of your Credit/MyCredit balance only. Any bonus balances you have cannot be used for international roaming.
Frequently asked questions for Roaming on Prepaid. For more answers visit our Roaming Help & Support section.
The global roaming rates are the same for all Prepaid plans, whether it's Optus Prepaid Epic Data, Optus Prepaid Epic Value, My Prepaid Daily Plus, My Prepaid Long Expiry or any other Prepaid plan.
Recharging for international roaming is a breeze. Here are some recharge options.
- Use PayPal, or a credit or debit card to recharge online at optus.com.au/recharge.^
- Recharge via the My Optus app^
- Dial 555 from your mobile to redeem a recharge voucher or you can pay by credit/debit card.
- Buy a recharge voucher (or two!) before you leave home from any Optus store or at one of 20,000 retailers around Australia. Redeem them over the phone or online while you are overseas.
^ Data charges will apply if accessing from your phone when roaming.
Yes. To retrieve your Voicemail messages dial +61 411 000 321 and follow the prompts.
If you have any incoming call diverts to Voicemail you will be charged the normal call rate to receive the call and again to send the caller back to your Voicemail box in Australia. It's $1 per minute if you are in Zone 1 or $2 per minute if you are in Zone 2.
Conditional call diversion to Voicemail (or another forwarded number), on busy or no reply, is not supported in all our roaming destinations.
Here are some tips to help you keep the costs down.
- Turn off Voicemail via the My Optus app before you leave Australia.
- If you'd like to keep your Voicemail but not divert calls to it whilst you are overseas, dial ##002#, before you leave home, and then dial **004*0411000321# when you return to start diverting calls to Voicemail again.
- If you want to avoid receiving any incoming calls you can set an "unconditional" diversion (divert all incoming calls), to Voicemail so that your phone does not receive any calls while travelling overseas. To set up an unconditional diversion dial **21*0411000321#, before you leave Australia. To cancel this when you return, dial ##002#. To set back to Voicemail dial **004*0411000321#. (These commands will not work when you are roaming overseas).
Fair Go Policy applies.
Extras Credit: Expires within 28 days or on next recharge, whichever is earlier.
My Prepaid Ultimate Plus and Optus Epic Data Extras Credit and Extras Credit Add Ons: To be used for selected premium SMS services, roaming (excluding MMS) while overseas in selected destinations or international calls and messages from within Australia. Non-standard international calls will be charged at different rates. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Exclusions apply to some premium SMS services - see optus.com.au/prepaidplans for details. For details of rates, go to optus.com.au/prepaidint and optus.com.au/travel.
My Prepaid Ultimate Plus, Optus Epic Data and Optus Epic Value Extras Credit Add Ons: If you recharge with the same Add On before it expires, the inclusions in that Add On will roll over (e.g. if you recharge with a $10 Extras Credit Add On before an earlier $10 Extras Credit Add On expires, those Add On inclusions will roll over).
My Prepaid Ultimate, My Prepaid Ultra and My Prepaid Ultra Plus Extras Credit Add On: For use on standard international calls and SMS from within Australia, and on international roaming. If you recharge with the same Add On before it expires, the inclusions in the Add On will roll over (e.g. if you recharge with a $10 Extras Credit Add On before an earlier $10 Extras Credit Add On expires, those Add On inclusions will roll over).
My Prepaid Ultimate, My Prepaid Ultra and My Prepaid Ultra Plus Travel Credit Add On: For use on standard voice calls, SMS and data whilst roaming overseas. Travel Credit cannot be used for MMS. Travel Credit will be charged at standard rates which can be found at optus.com.au/travel. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Travel Credit is only available on selected monthly Prepaid plans.
Add Ons General: Used before the inclusions of the same usage type from your plan recharge.
Optus Travel™: Roaming data is charged in 10KB increments; minimum credit balance of 250KB is required to start a data session. MMS will be charged as per your plan. Standard National and International Calls and Texts, excludes premium numbers, and calls to and from satellite phones. All rates listed in $AUD. Voice rates are shown per minute and charged in 60 second increments. GST does not apply to roaming charges.
My Optus App: Available on most Android mobile phones using Android 2.3.3 or later. Is currently not available on devices using the Windows operating system. Data Usage: The app is free to download and use for Optus mobile customers. Download and use of app requires data usage. If you're roaming, all data used will be charged at the applicable roaming rate.
My Account: Data roaming charges will apply if accessing from your phone when roaming.