Roaming On Optus Prepaid

International roaming is automatically turned on for all Optus Prepaid mobile phones, so there’s usually no set-up required. You can use any Extras Credit included with recharges of $30 or more on some plans or purchase an add-on to suit you and your destination before heading for the airport.

$20 = 10GB Data Roaming. Find out more.

Choose your Add On

You can add any of these extras from the My Optus app or when you recharge at www.optus.com.au/recharge


 

$10 Travel Credit

$10 credit that can be used for international talk, text and data roaming

Available plan:
Prepaid Epic Data, Prepaid Epic Value, Prepaid Long Expiry, My Prepaid Ultra, Prepaid Ultra Plus, My Prepaid Ultimate, My Prepaid Ultimate Plus and My Prepaid Long Expiry

Available Destinations:
All (View roaming rates)

Expiry:
14 days
Critical Information Summary


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Now with new Inclusions

$20 Data Roaming

Up to $210 credit to use on data. At $0.02/MB that gives you 10GB

Available plan:
Prepaid Epic Data, Prepaid Epic Value, My Prepaid Ultra, My Prepaid Ultra Plus, My Prepaid Ultimate, Prepaid Ultimate Plus, My Prepaid Long Expiry, Optus Prepaid Long Expiry.

Available Destinations:
Mainland China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Singapore, Thailand, UK and USA.

Expiry:
14 days
Critical Information Summary


 

Extras Credit

Build your own roaming add on with Extras Credit for $10 or $20

Available plan:
Prepaid Epic Data, Prepaid Epic Value, My Prepaid Ultimate Plus

Available Destinations:
All (View roaming rates)

Expiry:
$10 credit - 14 days, $20 credit - 28 days
Critical Information Summary


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My Optus app recharge and usage screens

Stay in control

Purchase add ons, check usage and get alerts while roaming and on the go with the My Optus app.


Get it on Google Play Download the My Optus app on the Apple App Store

 

Frequently Asked Questions

Frequently asked questions for Roaming on Prepaid. For more answers visit our Roaming Help & Support section.


The global roaming rates are the same for all Prepaid plans, whether it's Optus Prepaid Epic Data, Optus Prepaid Epic Value, My Prepaid Daily Plus, My Prepaid Long Expiry or any other Prepaid plan.

We've introduced better value international roaming plans for your travel needs and destination. Choose an Add On such as $20 Data Roaming and $10 Travel Credit with Optus Prepaid Epic Data and Optus Prepaid Epic Value.

International roaming is turned on for all Optus Prepaid mobile phones, so there's usually no set-up required. However, you should check your plan to see if you need to activate roaming and purchase an add-on to suit you and your destination before heading for the airport. You can also check via the My Optus app.

To turn roaming on or off or to add an International Roaming add on, here's how:

  • On your mobile via the My Optus app
  • Online via My Account, (just click the "settings" tab for the service you want to turn on or off)
  • From overseas free call +61 2 8082 5678 from any other roaming activated Optus mobile

Recharging to suit your international roaming needs is a breeze. We recommend downloading the My Optus App beforehand allowing you to easily select any further Add Ons while on-the-go.

Consider adding and purchasing more than one Add Ons, for example, if you’re travelling for 2 weeks, you can buy two of the $20 Data Roaming to get 20GB of data with 10 days expiry.

Here’s how to make it as simple as possible, before you get to the airport:

  • Use PayPal, or a credit or debit card to recharge online at optus.com.au/recharge.^
  • Recharge via the My Optus app^

^ Data charges will apply if accessing from your phone when roaming.

The $10 Travel Credit Add On is $10 credit that can be used for international roaming. 14 days expiry. See below for the special rates for international roaming in Zone 1 and Zone 2 destinations that apply to this $10 travel credit. For a list of destinations by zone go to optus.com.au/prepaidtravel

  ZONE 1 ZONE 2
Data Rate $0.02/MB $0.15/MB
Calling Rate $0.50/min $1.00/min
SMS Rate $0.20/SMS $0.20/SMS

Standard roaming rates will apply for any other roaming usage not taken from the $10 Travel Credit Add On.

The $20 Data Roaming add on gives you $210 value equivalent to 10GB data to use in NZ, UK, USA, Singapore, HK, mainland China, Indonesia, Japan, Malaysia and Thailand. Data is charged at $0.02/MB. Expires in 14 days.

Existing customers can purchase the $20 Data Roaming Add On separately to a normal recharge via My Optus App or online at optus.com.au/recharge. New customers can now activate a $2 SIM via optus.com.au/activate and choose the $20 Data Roaming option in the activation journey. The $20 roaming option will only be available for activation on the Optus Prepaid Epic Data. All SIM activations must occur within Australia.

$20 Data Roaming Add On can be stacked allowing for multiple purchases. If multiple purchases occur, both the expiry and credit inclusion will stack to the customer’s account. For example if the customer purchased two $20 Data Roaming Add Ons they would accumulate up to 28 days and 20GB data.

You can check your balance at any time by:

  • Using the My Optus app^ on your smartphone
  • Logging in to your Optus My Account^
  • Free SMS 'BAL' to 9999
  • Free call 555 from your Optus mobile

^ Data charges will apply if accessing from your phone when roaming.

Yes. To retrieve your Voicemail messages dial +61 411 000 321 and follow the prompts.

If you have any incoming call diverts to Voicemail you will be charged the normal call rate to receive the call and again to send the caller back to your Voicemail box in Australia. It's $1 per minute if you are in Zone 1 or $2 per minute if you are in Zone 2.

Conditional call diversion to Voicemail (or another forwarded number), on busy or no reply, is not supported in all our roaming destinations.

Here are some tips to help you keep the costs down.

  • Turn off Voicemail via the My Optus app before you leave Australia.
  • If you'd like to keep your Voicemail but not divert calls to it whilst you are overseas, dial ##002#, before you leave home, and then dial **004*0411000321# when you return to start diverting calls to Voicemail again.
  • If you want to avoid receiving any incoming calls you can set an "unconditional" diversion (divert all incoming calls), to Voicemail so that your phone does not receive any calls while travelling overseas. To set up an unconditional diversion dial **21*0411000321#, before you leave Australia. To cancel this when you return, dial ##002#. To set back to Voicemail dial **004*0411000321#. (These commands will not work when you are roaming overseas).

Fair Go Policy applies.

$20 Data Roaming Add On: May only be purchased by customers on Prepaid Epic Data, Prepaid Epic Value, My Prepaid Ultra, My Prepaid Ultra Plus, My Prepaid Ultimate, Prepaid Ultimate Plus, My Prepaid Long Expiry, Optus Prepaid Long Expiry. Excludes satellite, Aerospace and Maritime destinations. Only available at optus.com.au/recharge or via the My Optus app. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Any usage beyond $20 Data Roaming Add On will be charged at rates specified at optus.com.au/travel or require purchase of an Extras Credit or Travel Credit Add On. Rates may change frequently due to international exchange rates and the rates we are charged by overseas providers. We'll try to keep you informed of current rates on our website. Activation of SIM must be completed in Australia. Rollover: Accumulate up to a maximum $2,100 worth of value or the equivalent of 100GB over 140 days. If you recharge over this amount you will forfeit additional days and data limits.

$10 Travel Credit Add On: May only be purchased by customers on Prepaid Epic Data, Prepaid Epic Value, Prepaid Ultra, Prepaid Ultra Plus, My Prepaid Ultimate, My Prepaid Ultimate Plus, My Prepaid Long Expiry, Optus Prepaid Long Expiry. Excludes satellite, Aerospace and Maritime destinations. Only available at optus.com.au/recharge or via the My Optus app. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Any usage beyond $10 Travel Credit Add On will be charged at rates specified at optus.com.au/prepaidtravel Rates may change frequently due to international exchange rates and the rates we are charged by overseas providers. We'll try to keep you informed of current rates on our website.

Extras Credit: Expires within 28 days or on next recharge, whichever is earlier.

My Prepaid Ultimate Plus and Optus Epic Data Extras Credit and Extras Credit Add Ons: To be used for selected premium SMS services, roaming (excluding MMS) while overseas in selected destinations or international calls and messages from within Australia. Non-standard international calls will be charged at different rates. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Exclusions apply to some premium SMS services - see optus.com.au/prepaidplans for details. For details of rates, go to optus.com.au/prepaidint and optus.com.au/travel.

My Prepaid Ultimate Plus, Optus Epic Data and Optus Epic Value Extras Credit Add Ons: If you recharge with the same Add On before it expires, the inclusions in that Add On will roll over (e.g. if you recharge with a $10 Extras Credit Add On before an earlier $10 Extras Credit Add On expires, those Add On inclusions will roll over).

My Prepaid Ultimate, My Prepaid Ultra and My Prepaid Ultra Plus Extras Credit Add On: For use on standard international calls and SMS from within Australia, and on international roaming. If you recharge with the same Add On before it expires, the inclusions in the Add On will roll over (e.g. if you recharge with a $10 Extras Credit Add On before an earlier $10 Extras Credit Add On expires, those Add On inclusions will roll over).

My Prepaid Ultimate, My Prepaid Ultra and My Prepaid Ultra Plus Travel Credit Add On: For use on standard voice calls, SMS and data whilst roaming overseas. Travel Credit cannot be used for MMS. Travel Credit will be charged at standard rates which can be found at optus.com.au/travel. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Travel Credit is only available on selected monthly Prepaid plans.

Add Ons General: Used before the inclusions of the same usage type from your plan recharge.

My Optus App: Available on most Android mobile phones using Android 2.3.3 or later. Is currently not available on devices using the Windows operating system. Data Usage: The app is free to download and use for Optus mobile customers. Download and use of app requires data usage. If you're roaming, all data used will be charged at the applicable roaming rate.

My Account: Data roaming charges will apply if accessing from your phone when roaming.