Roaming On Optus Prepaid

Travel light with Optus Prepaid

Optus Prepaid takes the worry out of travel. Feel freedom and be in control of how you roam around the world while staying in touch with family and friends with Optus Prepaid International Add Ons. Check your existing plan or choose from our new international add-ons.

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How Prepaid Roaming Works

When you travel overseas your usage is charged at roaming rates. These vary from country to country. To enjoy the convenience of your Optus Prepaid service and have peace of mind, follow these steps.

Step 1

Check roaming is turned on and download the My Optus app.

Step 2

Check the roaming rates for your destination.

Step 3

Stay on top of your usage while roaming using the My Optus app or My Account.

Step 4

Happy travels!

Prepaid Roaming Options


Optus Prepaid Epic Data
If you’re on an Optus Prepaid Epic Data, you can use Extra Credit included with recharges of $30 or more or you can choose and purchase a new International Roaming Add On such as $20 Data Roaming.

Optus Prepaid Epic Value
If you’re on an Optus Prepaid Epic Value plan you can buy an Extra Credit Add On for $10 or $20 or you can choose and purchase a new International Roaming Add On such as $20 Data Roaming.

My Prepaid Ultimate Plus
If you’re on My Prepaid Ultimate Plus plan, you can use Extra Credit included with recharges of $30 or more or you buy an Extras Credit Add On for $10 or $20.

My Prepaid Daily plans
On the My Prepaid Daily plans just recharge from $10 and use your normal credit while you roam. Recharges from $30 on My Prepaid Daily have a six-month expiry.

Other Prepaid plans
If you're on one of our other Prepaid mobile plans such as My Prepaid Long Expiry, international roaming rates are charged out of your Credit/MyCredit balance only. Any bonus balances you have cannot be used for international roaming.


Frequently Asked Questions

Frequently asked questions for Roaming on Prepaid. For more answers visit our Roaming Help & Support section.


International roaming is turned on for all Optus Prepaid mobile phones, so there's usually no set-up required. However, you should check your plan to see if you need to activate roaming and purchase an add-on to suit you and your destination before heading for the airport. You can also check via the My Optus app.

To turn roaming on or off or to add an International Roaming add on, here's how:

  • On your mobile via the My Optus app
  • Online via My Account, (just click the "settings" tab for the service you want to turn on or off)
  • From overseas free call +61 2 8082 5678 from any other roaming activated Optus mobile

The global roaming rates are the same for all Prepaid plans, whether it's Optus Prepaid Epic Data, Optus Prepaid Epic Value, My Prepaid Daily Plus, My Prepaid Long Expiry or any other Prepaid plan.

We've introduced better value international roaming plans for your travel needs and destination. Choose an Add On such as $20 Data Roaming with Optus Prepaid Epic Data and Optus Prepaid Epic Value.

The $20 Data Roaming add on gives you $210 value equivalent to 10GB data to use in NZ, UK, USA, Singapore and HK. Data is charged at $0.02/MB. Expires in 5 days. Available on Optus Prepaid Epic Value and Optus Prepaid Epic Data plans only. You can only purchase this add-on via My Optus app or at optus.com.au/recharge.

Recharging to suit your international roaming needs is a breeze. We recommend downloading the My Optus App beforehand allowing you to easily select any further Add Ons while on-the-go.

Consider adding and purchasing more than one Add Ons, for example, if you’re travelling for 2 weeks, you can buy two of the $20 Roaming to get 20GB of data with 10 days expiry.

Here’s how to make it as simple as possible, before you get to the airport:

  • Use PayPal, or a credit or debit card to recharge online at optus.com.au/recharge.^
  • Recharge via the My Optus app^

^ Data charges will apply if accessing from your phone when roaming.

You can check your balance at any time by:

  • Using the My Optus app^ on your smartphone
  • Logging in to your Optus My Account^
  • Free SMS 'BAL' to 9999
  • Free call 555 from your Optus mobile

^ Data charges will apply if accessing from your phone when roaming.

Yes. To retrieve your Voicemail messages dial +61 411 000 321 and follow the prompts.

If you have any incoming call diverts to Voicemail you will be charged the normal call rate to receive the call and again to send the caller back to your Voicemail box in Australia. It's $1 per minute if you are in Zone 1 or $2 per minute if you are in Zone 2.

Conditional call diversion to Voicemail (or another forwarded number), on busy or no reply, is not supported in all our roaming destinations.

Here are some tips to help you keep the costs down.

  • Turn off Voicemail via the My Optus app before you leave Australia.
  • If you'd like to keep your Voicemail but not divert calls to it whilst you are overseas, dial ##002#, before you leave home, and then dial **004*0411000321# when you return to start diverting calls to Voicemail again.
  • If you want to avoid receiving any incoming calls you can set an "unconditional" diversion (divert all incoming calls), to Voicemail so that your phone does not receive any calls while travelling overseas. To set up an unconditional diversion dial **21*0411000321#, before you leave Australia. To cancel this when you return, dial ##002#. To set back to Voicemail dial **004*0411000321#. (These commands will not work when you are roaming overseas).

Fair Go Policy applies.

Optus Prepaid Epic Data and Optus Prepaid Epic Value Data Roaming Add On: Excludes satellite, Aerospace and Maritime destinations. Only available at optus.com.au/recharge or via the My Optus app. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Any usage beyond $20 Data Roaming Add On will charged at rates specified at optus.com.au/travel Rates may change frequently due to international exchange rates and the rates we are charged by overseas providers. We'll try to keep you informed of current rates on our website.

Extras Credit: Expires within 28 days or on next recharge, whichever is earlier.

My Prepaid Ultimate Plus and Optus Epic Data Extras Credit and Extras Credit Add Ons: To be used for selected premium SMS services, roaming (excluding MMS) while overseas in selected destinations or international calls and messages from within Australia. Non-standard international calls will be charged at different rates. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Exclusions apply to some premium SMS services - see optus.com.au/prepaidplans for details. For details of rates, go to optus.com.au/prepaidint and optus.com.au/travel.

My Prepaid Ultimate Plus, Optus Epic Data and Optus Epic Value Extras Credit Add Ons: If you recharge with the same Add On before it expires, the inclusions in that Add On will roll over (e.g. if you recharge with a $10 Extras Credit Add On before an earlier $10 Extras Credit Add On expires, those Add On inclusions will roll over).

My Prepaid Ultimate, My Prepaid Ultra and My Prepaid Ultra Plus Extras Credit Add On: For use on standard international calls and SMS from within Australia, and on international roaming. If you recharge with the same Add On before it expires, the inclusions in the Add On will roll over (e.g. if you recharge with a $10 Extras Credit Add On before an earlier $10 Extras Credit Add On expires, those Add On inclusions will roll over).

My Prepaid Ultimate, My Prepaid Ultra and My Prepaid Ultra Plus Travel Credit Add On: For use on standard voice calls, SMS and data whilst roaming overseas. Travel Credit cannot be used for MMS. Travel Credit will be charged at standard rates which can be found at optus.com.au/travel. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Travel Credit is only available on selected monthly Prepaid plans.

Add Ons General: Used before the inclusions of the same usage type from your plan recharge.

My Optus App: Available on most Android mobile phones using Android 2.3.3 or later. Is currently not available on devices using the Windows operating system. Data Usage: The app is free to download and use for Optus mobile customers. Download and use of app requires data usage. If you're roaming, all data used will be charged at the applicable roaming rate.

My Account: Data roaming charges will apply if accessing from your phone when roaming.